Role Overview
Join a growing design practice as a Senior Service Designer, shaping services that make a real difference. You will take a holistic view of service ecosystems, working across discovery, design, and implementation phases to create solutions grounded in user needs, policy constraints, and operational feasibility.
Key Responsibilities
- Guide the mapping of current and future service states to identify pain points and opportunities for improvement
- Design seamless, accessible end-to-end user journeys across digital and non-digital touchpoints
- Bridge policy requirements with frontline delivery to ensure services are both compliant and practical
- Support decision-making with evidence-based insights and clear visualisations of service flows
- Collaborate with product managers, researchers, content designers, and technical teams to align service vision and execution
- Lead workshops to gather input, build consensus, and co-create solutions with stakeholders
- Define the organisational structures, processes, and pathways that enable effective service delivery
- Deliver transformation projects in sectors including education, social care, and criminal justice
What We’re Looking For
You bring a strategic mindset and a deep understanding of systems thinking. Your approach is rooted in empathy and real-world constraints, balancing user needs with policy and operational demands. You have a proven track record in designing services that are efficient, inclusive, and easy to navigate.
Experience in public sector digital transformation is highly valued, particularly in areas such as education reform, child protection, workforce development, or justice services. You’re skilled at translating complex requirements into clear, actionable service blueprints.
Impactful Work
You’ll contribute to initiatives that improve lives—whether by expanding access to education in prisons, streamlining assessments for social workers, enabling secure data sharing between agencies, or reducing administrative workloads for teachers. Each project aims to build safer, more responsive public services through thoughtful design.
