EY is looking for a Senior Scrum Master and JIRA Expert to join our Transformation Delivery team. In this role, you will optimize client project management processes by leveraging and configuring JIRA's capabilities. You will be responsible for maintaining JIRA instances and guiding teams through Agile practices to deliver continuous value.
What You'll Do
- Configure JIRA workflows, screens, fields, permissions, and notifications to meet project and team needs.
- Customize JIRA dashboards and reports to provide visibility into project status, progress, and key metrics.
- Integrate JIRA with other tools and platforms (e.g., Confluence, Slack) to streamline workflows and enhance collaboration.
- Implement automation rules and scripts (using tools like ScriptRunner) to automate repetitive tasks and improve efficiency.
- Provide guidance and support to users on JIRA best practices, functionality, and usage.
- Conduct training sessions or workshops to onboard new users and enhance the skills of existing users.
- Perform routine maintenance tasks, including user management, backups, and upgrades, to ensure the stability and reliability of JIRA instances.
- Monitor system performance and troubleshoot issues related to JIRA configurations or integrations.
- Stay updated with the latest JIRA features, plugins, and industry best practices.
- Proactively identify opportunities for process improvement and optimization within the JIRA environment.
- Guide high performing teams through Agile practices for continuous delivery of value as a seasoned Scrum Master.
What We're Looking For
- Graduates / BE - B. Tech / MCA degree.
- 6+ years of experience as a JIRA Administrator or JIRA Expert.
- 2+ years as an advanced-level Jira user.
- Strong understanding of Agile / Scrum principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proven experience as a JIRA Administrator or JIRA Consultant in a fast-paced environment.
- Deep understanding of JIRA's architecture, including workflows, permissions, custom fields, and plugins.
- Hands-on experience with JIRA configuration, customization, and administration.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- 6-9 years of experience in Agile delivery methodologies.
Nice to Have
- Experience with JIRA integrations (e.g., Confluence, Bitbucket, Jenkins) and automation tools (e.g., ScriptRunner) is highly desirable.
- Certification in JIRA Administration (e.g., Atlassian Certified JIRA Administrator) is a plus.
Technical Stack
- JIRA
- Confluence
- Slack
- ScriptRunner
- Bitbucket
- Jenkins
Team & Environment
You will be part of the Transformation Delivery (TD) team at EY.
Benefits & Compensation
- Support, coaching and feedback from some of the most engaging colleagues around.
- Opportunities to develop new skills and progress your career.
- Freedom and flexibility to handle your role in a way that’s right for you.
- Individual progression plan for personal development.
- Challenging and stimulating assignments.
- Interdisciplinary environment emphasizing high quality and knowledge exchange.
EY is dedicated to helping clients, from start–ups to Fortune 500 companies, and focuses on education and coaching alongside practical experience. We are building a better working world by creating new value for clients, people, society and the planet.
