Salesforce is hiring a Senior Renewals Manager to drive strategic customer renewals and growth. In this role, you will own a large portfolio of renewal contracts within an assigned territory, focusing on minimizing attrition, locking in favorable terms, and ensuring customers are set up for success while maximizing financial results.

What You'll Do

Develop and execute win/win negotiation strategies for medium and large account contract renewals.
Partner with Account Executives to develop a clear renewal strategy for each customer based on data-driven decisions.
Maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities upon contract renewal.
Own, drive, and manage the renewals process in collaboration with the account team.
Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies.
Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
Provide executive management with complete visibility to renewals and solicit executive involvement as required.
Accurately maintain/update a rolling 120 day forecast of renewals in your territory and ensure any uncovered risk is clearly communicated.
Follow and adhere to best practices for all internal processes including Opportunity Management, Data Quality and accuracy, Quotations and Forecasting.
Adopt new initiatives and programs pro-actively and act as a subject matter expert and mentor to other members of the extended team.
Achieve financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue.
Engage in strategic account planning with key stakeholders at AVP and RVP level to ensure accountability across teams.

What We're Looking For

Demonstrated success in a Sales, Operations, or Account Management capacity with a strong focus on negotiating contracts.
Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level.
Strong process management, financial acumen, and adherence to policy.
Strong customer management skills, including soft skills.
Ability to demonstrate a strategic mindset to enable persuasive conversations with customers.
Ability to react and adapt to potential rapid shifts in priorities and organizational policies.

Nice to Have

Knowledge of salesforce.com product and platform features, capabilities, and best use.
Experience negotiating complex multi-year services contracts.
Experience with enterprise CRM or customer service application, particularly salesforce.com.
Ability to manage transactions through different stages using technology.
Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization.
Completion of a negotiation skills course would be an asset.

Team & Environment

You will partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations. Our culture values a passion for customer success, continuous learning, moving fast to drive results, being a generous team player, trusting our core values, and excelling in high levels of uncertainty and change.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.