About the Role
This role is responsible for managing a portfolio of customer accounts, focusing on contract renewals, retention, and customer success. The individual will collaborate with cross-functional teams to deliver seamless renewal experiences and drive predictable revenue growth.
Responsibilities
- Lead end-to-end renewal processes for a designated set of customer accounts
- Proactively engage clients ahead of contract expiration dates
- Analyze customer usage and health data to anticipate renewal risks
- Develop strategies to address potential churn indicators
- Collaborate with customer success teams to align on client goals
- Negotiate renewal terms in alignment with business objectives
- Maintain accurate forecasts and renewal pipelines in CRM systems
- Identify expansion opportunities during renewal conversations
- Ensure compliance with contractual and licensing terms
- Communicate renewal timelines and requirements to stakeholders
- Resolve customer concerns related to pricing or terms
- Drive adoption of best practices in renewal operations
- Partner with legal and finance teams when necessary
- Maintain up-to-date knowledge of product offerings and updates
- Support the development of renewal playbooks and templates
- Track key performance metrics for renewal success
- Escalate critical issues to leadership when required
- Participate in quarterly business reviews with clients
- Contribute to process improvements in renewal workflows
- Mentor junior team members on renewal strategies
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexibility based on location
Team
Part of the Global Customer Success organization focused on retention and long-term value
Why This Role Matters
Customer renewals are critical to sustainable revenue growth. This role directly impacts retention rates and helps shape the long-term success of client relationships.
What You’ll Achieve
- Drive high renewal rates across a strategic customer base
- Contribute to improving renewal processes company-wide
- Help customers realize ongoing value from their investment
Not available for this position
