As a Senior Recruiter at Zillow Group, you will lead end-to-end recruiting for high-impact roles within the U.S. Customer Operations organization, supporting teams in Connections, Customer Experience, Customer Support, and field-based functions. You'll partner with business leaders to shape hiring strategies and deliver efficient, high-quality outcomes in a remote role based in Mexico.
What You'll Do
- Own end-to-end recruiting for high-impact or complex Customer Operations roles and hiring programs
- Partner with hiring managers to define hiring strategies, calibrate candidate profiles, and align on success criteria
- Drive strong hiring outcomes across speed, quality, and candidate experience
- Analyze funnel performance and recruiting metrics to identify gaps and improve conversion rates
- Influence hiring decisions by providing market insights, candidate context, and data-driven recommendations
- Identify and implement process improvements to increase efficiency and scalability
- Support or lead recruiting initiatives, including class-based hiring programs and workflow enhancements
- Mentor and support junior recruiters or sourcers, sharing best practices and improving team performance
- Partner cross-functionally (HR, Compensation, Operations) to ensure smooth hiring execution
What We're Looking For
- 5+ years of recruiting experience, including supporting high-volume, customer-facing, or operational roles
- Experience owning end-to-end recruiting for complex or high-impact roles
- Strong analytical skills with experience using recruiting metrics to inform decisions
- Experience improving recruiting processes or leading initiatives
- Ability to operate with autonomy in fast-paced, evolving environments
- Strong communication and stakeholder management skills
- Familiarity with ATS and recruiting tools
- Must be physically based in Mexico
Nice to Have
- Experience supporting U.S.-based hiring or partnering with U.S. business stakeholders
- Experience mentoring others
Technical Stack
- ATS
- recruiting tools
Team & Environment
- Talent Acquisition team partnering closely with business leaders across Customer Operations
Benefits & Compensation
- Remote work flexibility
- Competitive base salary
- Equity awards based on factors such as experience, performance and location
- Recognition as one of FORTUNE 100 Best Companies to Work For® 2025
- Included on the PEOPLE Companies That Care® 2025 list
- Innovative, inclusive, and engaging culture
- Opportunities for employee growth and career development
- Equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
- Accommodation for disabilities or special needs upon request
- Consideration for qualified applicants with arrest or conviction records in accordance with applicable state and local law
Work Mode
- Remote position; employees must be physically based in Mexico and identify their location to the company
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
