JLL is looking for a Senior Programs Manager to develop and implement strategic initiatives that enhance service delivery, drive innovation, and ensure consistent standards across Stripe's global real estate portfolio. You will serve as a key strategic leader within JLL's service delivery team, leading cross-functional programs focused on continuous improvement and best practice implementation.
What You'll Do
- Develop and implement global service delivery programs and initiatives across Stripe's portfolio.
- Lead standardization efforts to ensure consistent service quality and operational efficiency worldwide.
- Design and oversee the implementation of global technology solutions that enhance workplace experience.
- Establish program governance frameworks, performance metrics, and reporting structures.
- Collaborate with regional teams to adapt global programs to local requirements and cultural contexts.
- Manage program budgets, schedules, and resources to ensure successful implementation.
- Lead change management efforts to drive adoption of new programs and processes.
- Identify opportunities for service delivery innovation and continuous improvement.
What We're Looking For
- Bachelor's degree in Business Administration, Project Management, or a related field.
- 8+ years of experience in program management, preferably in facilities management or corporate real estate.
- Proven track record leading complex, multi-region programs or initiatives.
- Strong leadership skills with the ability to influence across organizational boundaries.
- Experience with program governance and performance measurement frameworks.
- Excellent communication abilities with experience presenting to executive audiences.
- Knowledge of change management methodologies and implementation strategies.
- Strong project management skills with a relevant certification preferred (PMP, PRINCE2).
- Computer skills including proficiency with Microsoft Office applications.
Nice to Have
- Master's degree in Business Administration, Organizational Development, or a related field.
- Experience in the technology industry or similar fast-paced corporate environments.
- Background in workplace strategy, experience design, or facilities innovation.
- Knowledge of facilities management systems and workplace technologies.
- Experience implementing integrated facilities management programs.
- Background in process improvement methodologies (Six Sigma, Lean).
- G-Suite proficiency.
Technical Stack
- Microsoft Office
- G-Suite
Team & Environment
You will be a key strategic leader within JLL's service delivery team.
Benefits & Compensation
- Compensation: $160,000.00 – $200,000.00 USD per year.
- 401(k) plan with matching company contributions.
- Comprehensive Medical, Dental & Vision Care.
- Paid parental leave at 100% of salary.
- Paid Time Off and Company Holidays.
Work Mode
This is a hybrid position. Locations include Remote – New York, NY and South San Francisco, CA.
JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
