The Senior Program Manager, Global Clinical Training and Programming will lead the development and execution of global clinical training and programming strategy, serving as a subject matter expert across time zones, cultures, and languages. This role ensures high-quality member experiences and coordinates logistics for training initiatives globally, reporting to the Director of Clinical Training at Spring Health.
What You'll Do
- Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
- Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
- Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
- Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics
- Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers
- Work closely with the Global team regarding strategy and implementation
- Partner with US Program Managers to plan and coordinate training and programming
- Ensure we are measuring training and program effectiveness
- If possible, involved in some delivery and/or producing of events
- Will take a leadership role in planning for global programming related to events such as World Mental Health Day
- Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
- Optimize efficiency for meeting customer needs related to Clinical Programming and Training
- Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0
What We're Looking For
- Clinical license or equivalent in your country
- 3-5 years of experience in facilitation and event planning
- Complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
- Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues
- Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters
- Complete knowledge of Program Management and data evaluation
- Complete knowledge of Google Suite, Zoom, and additional events platforms as needed
- Solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principles
- Knowledgeable about training evaluation techniques
- Communicate effectively with customers and fellow Spring team members
Technical Stack
- Google Suite
- Zoom
- virtual events platforms
Team & Environment
Reporting to the Director of Clinical Training, you will work within a global team focused on scaling impactful clinical programming. Spring Health is a hypergrowth company committed to revolutionizing mental healthcare by delivering the right care at the right time. We foster a workplace where everyone feels valued, empowered, and supported to thrive.
Benefits & Compensation
- Full time remote position seated in India, Japan or Singapore
- Travel will be required up to 30% of the time for in person trainings
- Spring Health is proud to be an equal opportunity employer
- Committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans
Compensation: 8,964,800 - 10,309,520 JPY annually.
Work Mode
Remote with up to 30% travel required for in-person trainings. Position is available in India, Japan, or Singapore.
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.
