Zillow Group is looking for a Senior Program Manager, Business Operations to lead high-impact, cross-functional initiatives. You'll protect revenue, uphold standards, and enable the Zillow Preferred program to scale by translating complex business problems into actionable programs and driving alignment across teams.
What You'll Do
- Identify, validate, and implement strategic solutions to optimize business performance through analysis, research, and testing.
- Lead complex, cross-functional projects from concept to execution, including defining scope, managing workstreams, and driving alignment through clear communication.
- Drive business integration across Product, Legal, Finance, GTM, and Operations to ensure cohesive and scalable program delivery.
- Deliver data-driven recommendations and execution plans by leading analyses and translating findings into actionable steps.
- Operationalize payment and compliance policies in partnership with legal and compliance teams, ensuring alignment with business objectives and regulatory requirements.
- Own initiatives to reduce payment risk, address outstanding payments, and mitigate bad debt through improved policies and controls.
- Partner with Product and cross-functional teams to implement new features and process improvements, supporting rollout planning and adoption.
What We're Looking For
- 6+ years of experience in strategy, business operations, analytics, or program management, with a track record of delivering measurable business impact.
- Experience designing and refining program workflows and tooling, leveraging AI and automation to improve speed, quality, and visibility across cross-functional teams.
- Proven ability to break down complex problems, identify root causes, and develop data-driven solutions aligned with business goals.
- Experience translating business and operational needs into clear, actionable product requirements.
- Strong influencing skills, with the ability to navigate complex decision-making and manage relationships with senior stakeholders.
- Demonstrated success leading multi-workstream initiatives and balancing competing priorities in a fast-paced environment.
- Excellent communication and presentation skills, able to clearly articulate trade-offs and recommendations to diverse audiences.
- Ownership mindset with comfort operating in ambiguity, exercising sound judgment, and a strong bias toward action.
- Highly proficient in project management, analytics, and reporting tools.
Nice to Have
- SQL experience is a plus.
Technical Stack
- Google Workspace
- Jira
- Excel
- Salesforce
- Tableau
Team & Environment
Part of the Zillow Preferred Business Operations team, fostering cross-functional collaboration.
Benefits & Compensation
- In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $127,100.00 - $203,000.00 annually.
- In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont: $120,700.00 - $192,900.00 annually.
- Equity awards based on experience, performance and location.
Work Mode
This role is remote. U.S. employees may live in any of the 50 United States, with limited exceptions.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
