ShiftKey is hiring a Senior Product Manager - Marketplace Payments to own the critical ecosystem governing payments between care professionals and facilities. You will drive the payment infrastructure and invoicing experience to ensure reliability, scalability, and trust across our marketplace, ensuring professionals are paid promptly and facilities are invoiced accurately.
What You'll Do
- Own and evolve the payment infrastructure and invoicing experience that underpin ShiftKey’s platform.
- Own and communicate a clear payments and digital invoicing roadmap grounded in business objectives and customer insights.
- Lead continuous discovery to validate ideas, prioritize opportunities, and align with user needs.
- Leverage build vs. buy decisions that account for best-in-class solutions, time-to-market value, and ROI.
- Collaborate with your product trio to define outcomes and map solutions that drive impact.
- Lead your team through rapid iterations from concept to launch, incorporating fast feedback loops.
- Develop deep domain expertise in our marketplace payments space.
- Support pilots and beta programs to test product-market fit and de-risk solutions before scaling.
- Partner cross-functionally with engineering, design, FP&A, legal, marketing, and support to ensure seamless execution.
- Take full ownership of delivering outcomes, not just features, and solving real customer and business problems.
- Foster strong team dynamics through collaboration, feedback, and clear accountability.
What We're Looking For
- 7+ years of experience in product management.
- Preference for experience in a marketplace or e-commerce payments environment.
- Hands-on experience with digital payment processing workflows such as digital wallets, ledgers, invoicing, or third-party payment integrations (e.g., Stripe, Adyen, PayPal, Modern Treasury).
- Proven expertise in modern product discovery and product delivery techniques and methods.
- Demonstrated ability to learn and adapt across multiple functional business areas, including engineering, design, finance, sales, and marketing.
- Strong problem-solving skills, with the ability to navigate complex challenges and constraints, using sound judgment to assess risks and present well-structured, data-informed arguments.
- Proven ability to analyze data and leverage insights to drive better decision-making.
- Proven track record of building constructive and collaborative relationships with product teams, designers, and key cross-functional stakeholders.
Team & Environment
You will join empowered and multidisciplinary product teams at ShiftKey.
Benefits & Compensation
- Comprehensive health, vision, and dental coverage effective as of the first day.
- Progressive PTO & Company-paid holidays with a broad selection of floating holidays.
- 100% 401(k) employer match up to 6%.
- Paid parental leave.
- Investment in your wellness: access to mental health support.
- Inclusive and collaborative work environment.
- Office space making the hybrid work environment fun and engaging.
Work Mode
This is a hybrid role open to candidates based in the United States.
ShiftKey is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law.
