Midnite is hiring a Senior Product Manager - Core Experience

Midnite is hiring a Senior Product Manager - Core Experience to take ownership of our most fundamental user journeys. You will be responsible for transforming the core player experience—including onboarding, payments, verification, and account management—into engaging, frictionless pathways that drive user retention and loyalty.

What You'll Do

• Own the core customer journey end-to-end from Discovery to Delivery.
• Build out rich self-serve account tooling, giving users full control.
• Explore new payment methods and deliver a seamless experience for getting money in and out.
• Deliver a low-friction compliance verification journey integrated into the Midnite experience.
• With CRM, build a state-of-the-art liveops journey.
• Maximise customer satisfaction by evolving the customer support UX.
• Support Growth Marketing in delivering a highly optimised Acquisition funnel.
• Regularly interact with users and develop a deep empathy for them.
• Work directly with engineering and design to deliver a world-class product.
• Be a champion of a Product-led environment, putting users first.
• Find new innovative ways to build a world-class, mobile-first, first-time user experience.
• Work directly with Head of Product to develop a long-term Product Strategy.
• Regularly report Product KPIs to Stakeholders and Department leads.

What We're Looking For

• 5+ years of Product Management experience in B2C, Mobile App products.
• You embrace the fast pace, always delivering, ever-evolving, start-up environment.
• You are enthusiastic about leading one of our most complex and ambitious teams.
• You have a near-obsession with understanding the user.
• You have a ruthless ability in prioritisation.
• You have fully embraced AI solutions; from native product solutions to optimising your working life.
• You are an excellent communicator, understanding your audience when covering complex areas.
• You have a strong ability to improvise when the unexpected inevitably comes at you.
• You live and breathe data; Making informed decisions with data and always looking for ways to obtain it.
• You have a relentless desire to learn.

Nice to Have

• Worked for a challenger brand or market disruptor.
• Experience with real money products, be it Gaming, Betting, Fintech or others.
• Experience in end-to-end Conversion Rate Optimisation (Awareness to First Bet).
• Experience in compliance-based tools and product solutions in highly regulated industries.

Team & Environment

You will report directly to the Head of Product.

Benefits & Compensation

• Play a key role in shaping Midnite's future.
• Quarterly gatherings for the team to bond and have fun.
• Comprehensive zero-excess health insurance plan including optical and dental coverage.
• Nursery salary sacrifice scheme.
• 25 paid holidays a year, plus generous paid maternity, paternity, and adoption leave.
• Ergonomic home office setup provided.
• Flexible working schedule.
• Salary sacrifice schemes for the latest gadgets, household items, and mobile tech.
• Wide range of discounts on retailers, groceries, and subscriptions.
• Internal and external learning opportunities and access to mentorship programs.
• Transparent compensation with clear team bandings and salary grids.
• Constructive feedback culture with transparent review sessions.
• Compensation up to £90,000.

Work Mode

This role is based in the UK with flexible working arrangements.

At Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities.