About the Role
Lead the development and execution of product strategy for the contact center, aligning customer needs with business goals through data-driven decisions and close partnership across teams.
Responsibilities
- Define product vision and roadmap for contact center platforms
- Collaborate with engineering, design, and operations to deliver scalable solutions
- Identify customer pain points through research and analytics
- Prioritize features based on impact, feasibility, and strategic alignment
- Translate business objectives into detailed product requirements
- Monitor key performance metrics to assess product effectiveness
- Drive continuous improvement of agent tools and customer workflows
- Partner with stakeholders to ensure alignment across departments
- Manage end-to-end product lifecycle from concept to launch
- Evaluate emerging technologies to enhance contact center capabilities
- Facilitate cross-functional meetings to maintain project momentum
- Ensure compliance with regulatory and security standards
- Communicate product updates to internal teams and leadership
- Balance short-term needs with long-term strategic goals
- Support user testing and gather feedback for iterative design
Nice to Have
- Knowledge of financial services or lending industry
- Experience with workforce management tools
- Exposure to omnichannel support platforms
- Understanding of regulatory compliance in customer communications
- Background in scaling customer operations at growth-stage companies
Work Arrangement
Hybrid
Background Checks
After an offer is accepted, a pre-employment background check is conducted. Decisions based on the results are made through an individualized review, considering the candidate’s record and the specific demands of the role.
Other
Be aware that fraudulent communications have been sent using email domains resembling the company’s. All official messages come exclusively from @lendbuzz.com. The company will never request sensitive personal data or conduct interviews through messaging apps.
