Dandy is seeking a Senior Product Designer to join our Doctor Portal (Retention) team. You will own the post-booking and post-ordering experience, designing workflows that help doctors manage cases, track orders, communicate with our team, and review restorative designs.
What You'll Do
- Design the core experience of our Doctor Portal, where users track orders, manage cases, give feedback, and interact with our support and lab teams.
- Work across high-touch features that aim to build confidence and retention, like Live Design Review and Case Consultation.
- Create intuitive experiences that simplify complex, collaborative workflows.
- Empower doctors to engage with their cases through both scheduled and on-demand interactions, like real-time design reviews or asynchronous case walkthroughs.
- Ensure case status is always clear and actionable, prompting doctors when attention is needed.
- Translate the personal, high-touch feel of a local lab into digital tools.
- Work on rich interaction points—video calls, annotated designs, chat modules—that connect doctors with lab technicians.
- Use research and data to identify friction points, validate solutions, and improve features iteratively.
- Ground your work in usability testing, customer interviews, and product analytics.
- Advocate for the Doctors in every decision, surfacing key information, reducing steps, or designing more transparent workflows.
What We're Looking For
- 5+ years of product design experience, including owning end-to-end user flows for customer-facing tools.
- A portfolio that showcases thoughtful, data-driven design decisions—framing problems, collaborating cross-functionally, and driving to user outcomes.
- Experience designing for communication, collaboration, or workflow-heavy platforms.
- Ability to ground product strategy in user insights and clearly align stakeholders around your vision.
- Comfortable balancing business goals, technical constraints, and user needs.
- Strong understanding of user research and the ability to turn insights into actionable designs.
- Excellent communication and cross-functional collaboration skills.
Nice to Have
- Experience in healthcare, dental, or clinical tech.
- Background designing for post-sale/order, retention, or support-facing tools.
- Familiarity with video-based collaboration, messaging platforms, or live interaction tools.
Benefits & Compensation
- Healthcare
- Dental
- Mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
