About the Role
This role is responsible for managing relationships with key partners, driving product adoption, ensuring customer success outcomes, and supporting scalable growth through structured onboarding and ongoing engagement strategies.
Responsibilities
- Lead onboarding for strategic partners to ensure smooth integration and early wins
- Monitor partner health metrics and proactively address risks to retention
- Collaborate with cross-functional teams to align partner goals with product capabilities
- Deliver regular business reviews to assess performance and identify growth opportunities
- Serve as primary point of contact for partner inquiries and escalation management
- Translate partner feedback into actionable insights for product and engineering teams
- Develop success plans tailored to partner business models and objectives
- Drive adoption of platform features through training and enablement sessions
- Track and report on key performance indicators related to partner success
- Identify expansion opportunities within existing partner networks
- Coordinate with sales and marketing to align joint initiatives
- Maintain documentation for partner processes and best practices
- Support the creation of partner-facing resources and knowledge bases
- Advocate for partner needs across internal departments
- Ensure compliance with contractual obligations and service level agreements
- Facilitate onboarding of partner technical teams to platform tools
- Guide partners in leveraging analytics for performance optimization
- Promote best practices in change management during platform updates
- Assist in resolving integration challenges with partner systems
- Contribute to continuous improvement of partner success frameworks
Compensation
Competitive salary with performance incentives and equity package
Work Arrangement
Hybrid work model with flexible scheduling options
Team
Part of the global partner success team focused on strategic account growth
Why This Role Matters
This position plays a critical role in ensuring partners achieve measurable success, directly influencing long-term partnerships and platform scalability.
Growth Opportunities
Opportunities exist to shape partner success strategy, influence product direction, and lead initiatives across the partner ecosystem.
Available for qualified candidates based on business needs
