Responsibilities
- Customer and chef ops: handle inbox/WhatsApp, onboarding, de-escalate issues, keep updates crisp
- Recruitment flow: source, screen, schedule trials, onboard chefs (and staff)
- Billing & finance admin: invoice runs, refunds/credits, weekly reconciliation
- Light automations: maintain and create simple n8n/Zapier flows
- Compliance admin: NDAs, contractor packs, KYC/IDs, background checks, sales tax management, tidy files
- Process building: creating SOP's and improving company-wide processes
Requirements
- Have 5–8 years in operations, including team lead experience
- Are confident with Xero/Zoho CRM (or similar)
- Have run recruitment and operations pipelines end-to-end
- Are comfortable with technology and automations
- Communicate clearly, stay calm, and don’t mind getting your hands dirty
Nice to Have
- Health/nutrition, hospitality or staffing background
- Looker Studio, Xero, basic SQL/Apps Script
Work Arrangement
Remote (Worldwide)
Additional Information
- Core hours: 17:00–01:00 PH (UK overlap)
- Occasional late shift for US spillover
- Background checks required
- Probation period mentioned (HMO after probation)
