Responsibilities
- Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.
- Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing.
- Work with callers to resolve complex problems by gaining an understanding of large scale operational processes.
- Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences.
- Utilize software systems to facilitate patient interactions.
- Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.
- Help promote a culture of positivity and team work across your team.
Additional Information
- Remote work available for Ohio residents
- Initial three-month onsite training period required
- Entry level opportunities available with a thorough training program
