Affirm is looking for a Senior Operations Risk Manager to design a robust, data-informed risk management framework. This high-impact, builder role involves proactively identifying risk signals, designing control strategies, and influencing senior stakeholders to embed risk mitigation into roadmap planning.
What You'll Do
- Design and own the servicing risk program, including frameworks for risk identification, measurement, and reporting.
- Build structured feedback loops that synthesize data from incidents, issues, audits, and servicing outcomes to identify systemic risks.
- Translate risk signals into clear, data-backed narratives that influence prioritization across Product, Engineering, and Ops.
- Develop risk models, dashboards, and reporting infrastructure to track exposure, trends, and mitigation progress over time.
- Partner with Compliance, Legal, and Audit to ensure alignment on risk posture, regulatory expectations, and control coverage.
- Define risk metrics tied to customer experience, agent outcomes, and business resilience and ensure they're tracked consistently.
- Act as a strategic thought partner in cross-functional forums to embed risk thinking into roadmap and process decisions.
- Support the broader Ops Risk team by advising on root cause themes from incidents and issues.
- Contribute to team development by mentoring peers and reinforcing a culture of proactive risk ownership.
What We're Looking For
- 10+ years of experience in operational risk, internal controls, or risk-related functions in a regulated or high-scale environment.
- Demonstrated ownership of risk or controls programs with measurable impact on process, product, or customer outcomes.
- Strong data skills, including hands-on SQL and dashboard/reporting development.
- Experience working cross-functionally with Product, Engineering, Legal, Compliance, and Operations.
- Exceptional communication and stakeholder engagement skills.
Nice to Have
- Familiarity with audit, issue management, or regulatory readiness programs.
Technical Stack
- SQL
Team & Environment
Part of the Operations team, partnering with cross-functional teams across Product, Engineering, Legal, and Compliance.
Benefits & Compensation
- Health care coverage with all premiums for you and your dependents covered.
- Flexible Spending Wallets with generous stipends for Technology, Food, Lifestyle needs, and family forming expenses.
- Competitive vacation and holiday schedules.
- Employee stock purchase plan enabling you to buy shares of Affirm at a discount.
- Compensation: CAN base pay range per year: $125,000 - $175,000 + equity (Equity Grade - 5).
Work Mode
This is a remote-first position open to candidates located in Canada.
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
