TaskUs is hiring a Senior Operations Manager - Cali

About TaskUs: TaskUs is a digital services and customer experience provider supporting rapidly expanding tech companies, enabling them to represent, safeguard, and expand their brand identities. Utilizing cloud-based infrastructure, TaskUs supports clients across dynamic sectors like social media, e-commerce, gaming, streaming, food delivery, ride-sharing, high-tech, financial technology, and healthcare technology. The People-Centered culture at TaskUs has facilitated workforce expansion to approximately 45,000 global employees. Currently, the organization maintains presence across twenty-three locations spanning twelve countries, including the Philippines, India, and the United States. The company originated with an innovative concept to revolutionize Business Processing Outsourcing (BPO)! TaskUs recognizes that partner growth demands a culture of continuous motion, technological exploration, rapid challenge adaptation, and maintaining consistency within an evolving landscape. What We Offer: TaskUs prioritizes employee well-being through competitive compensation and comprehensive benefits. Our commitment to a People First approach is demonstrated through specialized departments like Total Rewards, Wellness, HR, and Diversity. We celebrate an inclusive environment and community impact, actively promoting internal career progression and professional development. Join our team and experience our unwavering commitment to supporting our workforce. What does a Senior Operations Manager truly accomplish? Consider yourself a departmental leader and master - not everyone qualifies for this role! TaskUs ensures we recruit exceptional talent, maintaining our reputation as an extraordinary organization. Prepare to envision the Senior Operations Manager experience. Imagine arriving at work focused on solving business challenges through innovative approaches, unlike traditional companies fixated solely on key performance indicators. Your daily tasks will consistently aim to deliver exceptional customer experiences for our clients. Responsibilities: - Manage daily business operations overseeing teams up to 150 full-time employees, reporting directly to Vice President - Manage client relationships as primary point of contact, providing performance updates and presenting comprehensive business reviews - Collaborate with team leaders to ensure staff possess necessary skills and knowledge for success - Consistently achieve key performance indicators and resolve business challenges innovatively - Demonstrate proven capability to scale operations, drive performance management, and enhance employee retention Requirements: - B2 English proficiency or higher - Minimum two years managing call center supervisors; BPO experience preferred - Minimum one year client management experience - Bachelor's degree in business administration or management (preferred) - Exceptional communication and presentation capabilities Job Expectations: - Position located on-site at California offices - Maintain flexible, adaptable scheduling aligned with client requirements Do you possess the qualifications to become a Senior Operations Manager? About TaskUs: TaskUs (NASDAQ: TASK) provides outsourced digital services and next-generation customer experiences for innovative technology companies. Leveraging cloud infrastructure, we support clients across rapidly expanding sectors including social media, e-commerce, gaming, streaming, food delivery, ridesharing, high-tech, financial technology, and healthcare technology. As of June 30, 2021, TaskUs employed approximately 31,500 individuals across twenty global locations including the United States, Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia. If dynamic growth and collaborating with passionate, enthusiastic high-performers appeal to you, a career with us awaits! Partnership Protection: TaskUs will never request money during application processes. Communicate exclusively with authorized TaskUs recruiters. Diversity, Equity, Inclusion: We believe innovation emerges from diverse perspectives. We welcome applicants from all backgrounds, committed to providing equitable opportunities. Reasonable accommodation requests are encouraged. Explore TaskUs career opportunities at https://www.taskus.com/careers/.