Responsibilities
- Oversee and guide NP Managers with defined standards for reliability, clinical performance, and operational consistency.
- Lead regular management meetings, performance reviews, and issue resolution processes to maintain team accountability.
- Convert strategic direction from clinical leadership into actionable goals and measurable results.
- Respond promptly to performance, staffing, or quality concerns to minimize impact on care delivery.
- Maintain an active clinical workload, including managing patient panels and handling urgent or follow-up visits.
- Provide care in accordance with established clinical protocols, professional scope, and documentation requirements.
- Leverage hands-on clinical experience to improve team coaching, escalation responses, and quality initiatives.
- Ensure consistent scheduling practices, on-call coverage, time management, and leave planning through effective team workflows.
- Track team capacity and access risks, adjusting resources quickly to safeguard patient care and clinician well-being.
- Establish and maintain clear daily operational expectations across the management team.
- Ensure compliance with clinical protocols, scope of practice, and record-keeping standards.
- Manage triage and escalation procedures at the team level, ensuring timely resolution and follow-up actions.
- Detect recurring clinical or operational risks and provide improvement recommendations to senior leadership.
- Define and maintain high performance standards; recruit, integrate, and develop nurse practitioner leaders.
- Identify performance deficiencies early and implement corrective measures effectively.
- Collaborate with Human Resources on sensitive staffing matters and escalate critical issues when necessary.
- Work with HR, IT, Product, Informatics, and Operations teams to support change management and system readiness.
- Support quality assurance, safety reviews, and peer evaluations; ensure follow-through on improvement actions.
- Demonstrate Just Culture principles in managing performance and incident escalations.
Other
- All official communication from the company will come from an @joinmidi.com email address.
- We will never ask for payment of any kind during the application or hiring process.
- If you receive any suspicious communication claiming to be from the company, please report it immediately by emailing careers@joinmidi.com.
- The company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
