Mapbox is hiring a Senior Manager, Technical Program Management. You will lead our EMEA TPM organization, transforming a high-pressure team into a disciplined unit that champions the customer. This role serves as the senior escalation point for critical issues and is accountable for building structure and removing blockers.

What You'll Do

Rapidly establish and implement a structure for effective team execution, including processes, standards, and status reporting.
Serve as the primary, senior escalation point for high-stakes customer issues with significant financial or strategic implications.
Establish and execute a clear communication loop for customer feedback and critical issues, providing proactive updates.
Lead and model high-level, technical negotiations with customer and executive stakeholders, driving to clear commitments.
Define and champion a clear team charter and roles/responsibilities for the TPM organization.
Define, build and institutionalize best practices for continual improvement of processes and results.
Align with engineering and product leadership to break down strategic initiatives into road-maps and track progress.
Foster a culture of ownership, measurable outcomes, and accountability.
Build technical fluency in engineering context, architecture, API/SDK flows, data systems, and platform constraints.
Recruit, develop and manage a best-in-class team of TPMs.
Ensure customer feedback is communicated internally to enable product improvement.
Accountable for tracking and creating metrics to measure success and drive adoption campaigns.

What We're Looking For

10+ years experience in technical program management, professional services, or delivery.
5+ years of people management experience.
Strong leadership and commitment to building and coaching a diverse team.
Demonstrated success in managing and resolving major, high-stakes technical crises.
Proven experience in 'change management while under fire,' capable of implementing operational changes under high-pressure.
Deep, technical product fluency and ability to describe complex products in technical depth.
Proactively represents the customer internally and pushes for features.
Ability to drive C-level conversations, relationships and presentations.
Exemplary communication skills for all audiences, from technical developers to C-level executives.
Demonstrated ability working collaboratively across a matrix organization.
Based within 60 minutes of a major international airport hub.