1Password is looking for a Senior Manager, Technical Account Management to lead multiple customer-facing technical teams, including Technical Account Managers and Solutions Architects. In this role, you will drive customer outcomes, deep technical adoption, and long-term success across segments, operating as a senior people leader, organizational architect, and strategic partner.
What You'll Do
- Lead and develop managers, Technical Account Managers, and Solutions Architects.
- Establish clear expectations, success metrics, and growth paths across roles.
- Drive hiring strategy, onboarding excellence, and long-term talent development.
- Foster strong team rituals, communication norms, and knowledge-sharing systems.
- Define and evolve engagement models, processes, and playbooks for technical post-sale teams.
- Ensure consistent, high-quality technical engagement across all customer segments.
- Align resources, skills, and priorities to customer needs and business goals.
- Act as a senior escalation point for high-impact, high-risk, or complex customer situations.
- Partner with cross-functional leaders to drive resolution and maintain customer trust.
- Provide leadership with clear visibility into customer health, adoption trends, and risks.
- Deliver insights and recommendations that influence strategy and investment decisions.
- Represent the voice of technical post-sale teams in planning and prioritization discussions.
What We're Looking For
- 8+ years of experience in post-sale SaaS roles such as Technical Account Management, Solutions Engineering, Customer Success, or Support Engineering.
- 4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions.
- Proven experience leading both IC technical teams and specialized technical roles (e.g., TAMs, Solutions Architects, Engineers).
- Track record of successfully supporting customers across segments in complex, security-focused technical environments.
- Experience influencing and improving the full customer lifecycle.
- Demonstrated ability to build, scale, and lead multi-layered, high-performing technical teams.
- Experience managing managers and senior ICs, including succession planning and leadership development.
- Strong technical foundation with credibility to guide, challenge, and mentor senior technical professionals.
- Deep understanding of technologies like SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, and SaaS architectures.
- Strategic, data-informed decision maker who can identify trends, risks, and opportunities at scale.
- Senior, trusted partner to Customer Success, Sales, Sales Engineering, Implementation, Support, and Product leadership.
- Excellent written and verbal communication skills, with strong executive presence.
- Champions enablement, documentation, and shared learning across teams and functions.
Nice to Have
- Strong familiarity with security, identity, or IT administration domains.
- Hands-on experience with 1Password or another password manager.
Technical Stack
- SSO
- SCIM
- Directory services (AD, Okta, Azure AD)
- APIs
- CLI tools
- SaaS architectures
Team & Environment
You will lead multiple customer-facing technical teams, including Technical Account Managers and Solutions Architects.
Benefits & Compensation
- Compensation range: $155,000 USD - $225,000 USD + equity grant.
- Health benefits
- Dental benefits
- 401k
- Generous PTO policy
- Equity grant
- Incentive programs
- Maternity and parental leave top-up programs
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
Work Mode
This is a remote position open to candidates located in the US.
1Password is proud to be an equal opportunity employer committed to fostering an inclusive, diverse and equitable workplace.
