Responsibilities
- Lead, mentor, and grow a team of 10+ software engineers across multiple PODs, including Senior Engineers, Tech Leads, and QA Engineers
- Champion a growth mindset culture by transforming engineering teams through coaching, psychological safety, continuous learning, and a bias toward experimentation and measurable improvement
- Foster a culture of engineering excellence, ownership, and accountability where teams are empowered to innovate and self-organize
- Partner with Talent Acquisition to attract and hire top-tier engineering talent, building a diverse and high-performing organization
- Conduct regular 1:1s, performance reviews, and structured career development planning with an emphasis on identifying and unlocking individual potential
- Proactively identify, prioritize, and manage competing demands across PODs, ensuring clarity of focus and alignment with strategic objectives
- Oversee end-to-end delivery across all phases of the SDLC — from design and development through testing and production deployment — maintaining high standards of quality throughout
- Deliver initiatives on time and within scope; provide reliable, concise, and actionable project status updates to leadership and business stakeholders
- Engage directly with PODs to model and reinforce best practices in software development, testing, and deployment — leading by example rather than delegation alone
- Serve as a DevOps and automation advocate, driving CI/CD maturity, release discipline, and a culture of operational excellence
- Participate in architectural decisions around microservices, event-driven systems, API gateway strategies, and distributed systems to ensure scalability, resilience, and performance
- Establish and track baseline engineering and delivery metrics, including velocity, quality, and operational health indicators, using data to measure progress, identify gaps, and drive continuous improvement across the team
- Define, implement, and continuously refine a comprehensive set of engineering metrics that provide meaningful visibility into team health, delivery performance, and platform quality
- Track and report on key DORA metrics — deployment frequency, lead time for changes, change failure rate, and mean time to recovery (MTTR) — as core indicators of engineering effectiveness
- Establish dashboards and reporting cadences that deliver transparent, data-driven insights to engineering leadership, product stakeholders, and executive sponsors
- Use metrics not as a measurement tool alone, but as a coaching instrument — leveraging data to identify bottlenecks, celebrate progress, guide prioritization, and drive continuous improvement conversations within and across PODs
- Monitor and report on platform reliability and operational KPIs including SLA/SLO attainment, incident trends, and system performance benchmarks
- Champion a culture of accountability through visibility — ensuring teams understand the metrics that matter, own their outcomes, and are equipped to act on the data
- Build strong, trust-based relationships with business users, product owners, technology teams, and cross-functional partners
- Collaborate closely with the Product Owner to deeply understand business needs and translate them into well-scoped technical solutions
- Communicate proactively and transparently across all levels of the organization, ensuring alignment on priorities, risks, and delivery commitments
- Serve as a champion and driver of the organization's AI-first engineering strategy, ensuring AI is treated as a core capability — not an afterthought
- Lead the evaluation and adoption of AI-powered development tools (e.g., GitHub Copilot, Claude Code, AI-assisted testing, intelligent observability) to accelerate team productivity and code quality
- Cultivate an engineering culture where teams are encouraged to continuously explore, experiment with, and responsibly apply AI technologies
- Stay current on the evolving AI landscape and serve as an informed voice in shaping the organization's long-term AI roadmap
Requirements
- Bachelor's degree in computer science or a technology-related field
- 12+ years of software engineering experience, with 4+ years in engineering leadership roles managing multiple technical teams
- Proven experience leading development on a high-transaction SaaS platform (millions of API calls/transactions per day)
- Minimum 5 years of hands-on experience with Microsoft Azure; deep familiarity with Azure-native services and cloud-native architecture patterns
- Deep understanding of distributed systems, microservices architecture, and cloud-native development principles
- Strong command of API design principles, REST, GraphQL, and API lifecycle management
- Hands-on background in one or more modern languages and frameworks (e.g., Java, Python, Node.js, Go, .NET)
- Demonstrated success with agile methodologies and modern software delivery practices
- Proven experience working in regulated environments with strict data access controls, compliance requirements, and audit readiness
- Strong organizational skills with the ability to manage competing priorities, maintain attention to detail, and communicate effectively across audiences
- Excellent communication skills and executive presence, with the ability to influence and align stakeholders at all levels
Nice to Have
- Healthcare technology (health tech) experience is a strong plus, particularly with EHR/EMR integrations or payer/provider platforms
Benefits
- Remote work environment with a flexible work schedule to encourage work-life balance
- Annual company offsite
- Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
- Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
- 401(k) company match
- One-time workspace reimbursement to help you optimize your remote workspace
Work Arrangement
Hybrid
Team
Team size: 10+. Structure: multiple PODs
Additional Information
- Periodic travel (approximately 10-20%) for team meetings, customer visits, and industry events
- Operates in a fast-paced, growth-oriented, PE-backed SaaS environment
- Ability to manage multiple concurrent projects and shifting priorities
- Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment
