Amgen Inc. seeks a Senior Manager Product Owner Identity Management to lead our product team and partner with global business teams. In this strategic role, you will drive key initiatives, core transformation projects, and Agile ceremonies to build world-class commercial platforms and realize significant business outcomes.
What You'll Do
- Drive and advance Global Customer Identity management and Customer experience capabilities.
- Improve solution approach based on Agile standards and global standard methodologies.
- Collaborate closely with multiple levels of leadership and peers to build alignment and advance initiatives.
- Work closely with Business teams and staff to ensure consistency when delivering capabilities.
- Lead teams to conduct Business Analysis, partnering with commercial business teams to enable or improve customer engagement & identity platforms.
- Ensure effective communication between business teams, technical staff, and vendors to analyze commercial needs and implement solutions.
- Provide technical support & training for Customer Identity management platforms.
- Serve as a lead on project teams and as project manager for small initiatives, typically as a workstream lead for larger projects.
- Help track problems and issues and their resolution, reporting progress to senior leadership and escalating as appropriate.
What We're Looking For
- Doctorate degree and 2 years of Information Systems experience
- OR Master’s degree and 4 years of Information Systems experience
- OR Bachelor’s degree and 6 years of Information Systems experience
- OR Associate’s degree and 10 years of Information Systems experience
- OR High school diploma / GED and 12 years of Information Systems experience
Nice to Have
- Experience in Global Commercial Pharmaceuticals, Biotech, and/or Life Sciences.
- Knowledge of Identity access management (IAM), Master Data Management (MDM), CRM systems (Veeva, Salesforce), Data Quality tools, Reporting, Web, Marketing Cloud and Integrations.
- Strong data analysis and reporting experience using analytics, visualization and database technologies.
- Ability to work in a changing environment, under pressure, balancing multiple projects simultaneously.
- Demonstrable interpersonal and conflict management experience in securing alignment across partners and delivering outcomes with minimal direction.
- Demonstrated high learning agility with a solid sense of ownership, urgency and drive. Adept at operating with ambiguity and in experimenting in quick-learning cycles.
- SAFe Certification(s) and Lean-Agile Leadership experience.
- Experience in bringing new products to market from proofs-of-concept to operating at scale.
- Excellent communication skills to work across and up through the organization, including escalation and mitigation of issues, risks, and business impacts.
- Experience and certification in technologies such as AWS, Salesforce, and enterprise grade applications.
- Strong verbal, written, interpersonal communication and presentation skills and ability to connect with Business users in non-technical language.
Technical Stack
- Identity access management (IAM)
- Master Data Management (MDM)
- CRM systems (Veeva, Salesforce)
- Data Quality tools
- AWS
- Salesforce
- Marketing Cloud
Team & Environment
You will lead the Customer Identity Management product team and partner with multi-functional teams including business users, external business partners, vendors, and cross-IS teams.
Benefits & Compensation
- Total compensation range: $162,668.00 USD - $195,836.00 USD
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
- Stock-based long-term incentives.
- Award-winning time-off plans.
- Flexible work models, including remote and hybrid work arrangements, where possible.
Work Mode
This is a hybrid position based in the United States (excluding Puerto Rico).
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
