The Senior Manager of Customer Strategy at Faro Health Inc. will serve as a strategic advisor to pharmaceutical and biotech partners, helping them transform clinical development through Faro's AI-powered digital protocol solutions. This role ensures customers successfully adopt and scale Faro’s technology by aligning it with their business goals and embedding it into their clinical workflows.
What You'll Do
- Partner with customer stakeholders across clinical science, clinical operations, medical writing, digital, and IT to define success, align on priorities, and guide effective use of Faro’s solutions
- Help customers connect study-level outcomes to broader business goals and identify opportunities to scale impact over time
- Develop and lead change management and adoption plans that support successful rollout of Faro’s solutions across teams and workflows
- Help customers navigate process, capability, and behavioral changes required to embed new approaches and sustain adoption
- Lead day-to-day delivery across assigned customer engagements
- Coordinate project plans, milestones, risks, documentation, and communications to ensure high-quality execution
- Server as a primary point of contact for customers and internal stakeholders, proactively resolving roadblocks and maintaining momentum
- Support customers in defining and tracking value realization, including KPIs, success measures, and adoption milestones
- Contribute to account growth by identifying follow-on opportunities, informing renewals and expansions, and partnering with Commercial on proposals and scopes of work
- Work closely with Commercial, Product, Customer Experience to represent the voice of the customer, surface insights, and improve Faro’s solutions, offerings, and enablement materials
- Contribute to Faro’s evolving best practices, frameworks, and playbooks for protocol design modernization, customer adoption, and digital transformation in clinical development
What We're Looking For
- Life sciences strategy consultant, business advisor, or customer-facing leader background
- Strong problem solving and stakeholder management skills
- Passion for transforming clinical development
Team & Environment
You’ll join a growing team that emphasizes cross-functional collaboration with Commercial, Product, and Customer Experience teams. Our culture is mission-driven, vibrant, inclusive, and rooted in a growth mindset.
Benefits & Compensation
- Competitive compensation
- Benefits
- Generous vacation
- Parental leave
- Flexible working hours
- Remote-friendly ways of working
- Remote employees travel periodically for in-person collaboration and team events
Faro Health Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
