Lead strategic customer engagements in the life sciences sector by partnering with clinical development teams to fully leverage digital protocol platforms. In this role, you'll act as a trusted advisor, working closely with stakeholders across clinical science, operations, medical writing, and IT to define success, align priorities, and ensure seamless integration of technology into existing processes.
Key Responsibilities
- Collaborate with customer teams to map study-level outcomes to broader organizational goals, identifying pathways to scale impact over time
- Design and manage change initiatives that support adoption, including workflow adjustments, capability building, and behavioral shifts
- Oversee end-to-end delivery of customer projects—tracking milestones, managing risks, and ensuring clear communication across internal and external teams
- Act as the central liaison for customers, proactively addressing challenges and maintaining forward momentum
- Define and monitor value metrics such as KPIs, adoption rates, and success benchmarks to demonstrate tangible outcomes
- Identify opportunities for account growth, supporting renewals, expansions, and scoping of new initiatives in collaboration with commercial teams
- Bridge customer insights with internal teams—Product, Commercial, and Customer Experience—to shape solution improvements and enablement resources
- Contribute to the development of best practices, frameworks, and strategic playbooks for modernizing clinical protocol design and digital transformation
Qualifications
Successful candidates will bring experience in life sciences consulting, strategic advisory, or customer-facing leadership roles. Strong problem-solving abilities and proven success in managing complex stakeholder environments are essential. A genuine interest in advancing clinical development through technology and process innovation is critical.
Work Environment
This position operates in a hybrid model with flexible scheduling and remote-friendly policies. Occasional travel supports team collaboration and client engagement. The organization values inclusivity, continuous learning, and a mission-focused culture that encourages professional growth.
Compensation & Benefits
- Competitive salary
- Comprehensive benefits package
- Generous vacation and parental leave policies
- Flexible and remote-friendly work structure
