American Express Travel Related Services Company, Inc. is seeking a Senior Manager, Digital Product Management to lead AI innovation within our marketing technology ecosystem. This role focuses on hands-on product leadership, translating business needs into high-impact AI solutions that enable marketers across the enterprise.
What You'll Do
- Own the full product development lifecycle including discovery, requirements definition, prototyping, launch, and ongoing optimization.
- Translate marketer needs into clear product requirements, user stories, and success metrics.
- Work closely with engineering teams to deliver high-quality AI features on time.
- Lead in vendor evaluation, onboarding, and ongoing performance management.
- Engage stakeholders to gather requirements, validate solutions, and communicate product vision, progress, and outcomes.
- Partner with internal teams and external vendors to integrate AI capabilities into the broader MarTech ecosystem.
What We're Looking For
- Bachelor’s degree in Computer Science, Engineering, Economics, or a related field.
- 4–6 years of experience in product management or product forward strategy roles in a highly regulated environment.
- Practical understanding of Large Language Models, including prompt engineering concepts and Natural Language Processing.
- Experience owning products end-to-end and working closely with engineering and data science teams in an Agile environment.
- Strong communication and stakeholder management skills, with the ability to translate technical concepts for non-technical audiences.
- Passion for AI, innovation, and improving marketer experiences.
Nice to Have
- Master’s degree preferred.
- Experience with AI-powered products strongly preferred.
- Familiarity with MarTech platforms and AI-driven marketing use cases preferred.
Benefits & Compensation
- Compensation: $123,000.00 to $215,250.00 annually + bonus + benefits.
- Competitive base salaries and bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Work Mode
This role follows a hybrid working model.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
