Chime is looking for a Senior Manager, Data Analytics to lead a team driving insights, measurement, and the rollout of scalable self-serve analytics with strong governance. You will partner with cross-functional leaders, define KPIs, and evolve the analytics operating model as the company scales.
What You'll Do
- Manage, coach, and develop a team of Data Analysts and a Data Scientist.
- Own team execution through intake, prioritization, roadmap planning, stakeholder communication, and reliable delivery of insights.
- Establish best practices for analytics delivery (documentation, QA, reproducibility, peer review, governance).
- Partner with leaders across Marketing, Merchandising, Fulfillment Operations, Customer Service, and HR to define questions, metrics, and measurement approaches.
- Translate ambiguous business questions into structured analysis, decision-ready recommendations, and success metrics.
- Standardize governed KPI definitions and create a culture of controlled measurement.
- Lead selection and implementation of a cross-functional BI tool including requirements gathering, evaluation, and cost/value analysis.
- Define governance for the BI ecosystem (shared metrics definitions, documentation standards).
- Drive adoption through enablement such as training, templates, office hours, and continuous improvement.
- Partner with Data Engineering and IT to ensure analytics needs are met through strong data modeling, reliable pipelines, and clean datasets.
- Bring fluency in GCP-based analytics environments (BigQuery) to guide scalable design and best practices.
- Advocate for data quality and reliability through monitoring, lineage, documentation, and consistent definitions.
- Operate effectively in a centralized team model while identifying opportunities to improve responsiveness and impact.
- Propose and help implement future-state analytics operating models (embedded analysts, hub-and-spoke, hybrid) as the company scales.
What We're Looking For
- Bachelor's degree in Analytics, Statistics, Economics, Computer Science, Engineering, or a related field.
- Minimum of 7 years of experience in Analytics/BI/Data (or equivalent).
- Minimum of 3 years of people management experience.
- Proven experience delivering dashboards, reporting, and developing insights across multiple business functions.
- Strong SQL skills and ability to review analytics work for correctness and performance.
- Hands-on experience with modern BI tools (Tableau, Power BI, Looker, Mode, ThoughtSpot, or similar).
- Demonstrated ability to define metrics/KPIs, align stakeholders, and build scalable self-serve analytics.
- Familiarity working in a GCP environment (BigQuery-centric analytics workflows).
- Working knowledge of data architecture concepts (data warehousing/lakehouse patterns, dimensional modeling, ETL/ELT, governance).
Nice to Have
- Master's degree in Analytics, Data Science, Business, or a related field.
- Experience selecting and rolling out a BI tool across departments.
- Experience with semantic layers/metrics layers and strong analytics governance practices.
- Proficiency with Python/R or ability to guide teams using these tools.
- Experience with forecasting, experimentation, causal inference, or advanced analytics methods.
- Familiarity with tooling commonly used alongside GCP analytics stacks (dbt, Airflow/Dagster).
Technical Stack
- Google Cloud Platform (GCP)
- BigQuery
- SQL
- Modern BI tools (Tableau, Power BI, Looker, Mode, ThoughtSpot)
Team & Environment
You will lead a team of Data Analysts and a Data Scientist and report to the Vice President of FP&A and Analytics.
Benefits & Compensation
- Compensation: $145,000 – $180,000 per year
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.
- 401(k) with up to 4% company match.
- Paid vacation, sick time, and holidays.
- Company-paid basic life insurance and long-term disability.
- Discounted auto, home, and pet insurance programs.
- Flexible Spending Account (FSA).
- Employee Assistance Program (EAP) for mental health, financial planning, and legal support.
- Company-provided equipment and one-time $250 work from home stipend.
- $750 annual professional development budget.
- $25 monthly Grubhub credit.
- Company rewards and recognition program.
- Ownership for All program for financial benefit from company growth.
- Wellness initiatives and Flex-Time Policy.
- Volunteer Paid Time Off.
Work Mode
This is a remote position. Candidates must reside in Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, or Washington.
Chime is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
