LogicSource is hiring a Senior Manager, Client Operations

LogicSource is an innovative leader in sourcing and procurement services, helping companies increase profits through better buying. Operated by a 500-person collective of procurement professionals, we are deeply rooted in data and insight-driven strategic sourcing, category management, operational excellence, and value delivery. Partnering with Fortune 500 companies, we build and nurture strategic relationships while delivering strong execution that drives measurable bottom-line impact and the development of best-in-class procurement capabilities. Learn more about us at www.logicsource.com. Reasons why you’ll love it here: - A collaborative, supportive culture where your contributions are valued, and your work makes a meaningful impact. - A workplace committed to professional growth with paths to development and advancement. - Dedicated to creating an environment for employee success by providing support for long-term career growth. - Committed to work-life balance by offering flexible PTO. - A robust benefits package that includes extensive health, dental, and vision coverage for you and your family. Employer‑funded HRA, a 401(k) match, Healthcare and Dependent Care FSAs, short- and long-term disability coverage, AD&D, life insurance, fertility assistance, and more. - Supplemental benefits such as unexpected large expenses related to Accidents, Hospitalization, or Critical Care. Along with support for Maternity/Paternity, FMLA, and Military leave. - Offer behavioral health services within the medical support insurance plan and everyday support tools to help with mental health. - A business-casual workplace offering a flexible, hybrid work environment with offices in Westport, CT, and Charleston, SC. Positions Summary: The Senior Manager, Client Operations drives operational improvement initiatives across the vertical. This role identifies opportunities to improve procurement operations, designs scalable solutions, and leads implementation across accounts. Responsibilities: Transformation Strategy and Initiative Leadership - Identify operational improvement opportunities across accounts and the vertical to drive operation efficiency. - Lead transformation initiatives including payment terms optimization, procurement process redesign, and operating model improvements. - Develop implementation roadmaps and ensure initiatives deliver measurable impact. - Develop business cases with clear baseline and expected impact. - Ensure initiatives are implemented and value captured through sustained adoption. Operational Standardization - Develop standardized playbooks for governance, category management operations, and sourcing workflows. - Establish common operating practices across accounts to improve efficiency and consistency. - Drive adoption of standardized operating procedures across the vertical. Capability Development - Identify capability gaps in delivery operations and develop solutions to address them. - Partner with Account Operations and Category teams to implement improvements. - Lead change management efforts associated with new processes or operating models. Client-Facing Transformation - Engage with client stakeholders to lead operational redesign initiatives (e. payment terms optimization). - Lead special projects that improve procurement performance or operational effectiveness. Requirements: - Bachelor’s degree or equivalent related work experience required. - 8-10 years of experience in strategic sourcing & procurement of goods and services or related experience. - Ability to operate independently as well as interact with vendors, and internal or client stakeholders at all organizational levels. - Keen ability to deliver on client expectations, influencing others or escalating as needed to do so. - Ability to understand and manage complicated operational details and communicate this clearly based on audience (client and/or internal partners). - Analytically adept with the ability to interpret complex data for informed decision-making and to assess results. - Proficient in MS Office applications including PowerPoint and Excel/financial analysis and planning. - Exposure to demand planning / forecasting. - Proven ability to build relationships, work well with people in a constantly changing environment, and gain credibility in areas beyond defined scope of work. - Customer-focused attitude with the ability to communicate effectively at all organizational levels; Excellent client interfacing skills. Success Measures: - Successful implementation of transformation initiatives. - Delivery of planned initiative benefits. - Adoption of new processes. - Operational efficiency improvements across accounts. Travel: This position will require some travel. Other Duties: This Position Description is not an exhaustive list of duties and responsibilities, and the employee is expected to perform other duties as necessary and assigned. The duties and responsibilities of this position may be modified at any time to meet changing business needs.