About the Role
Lead the development and execution of account strategies to grow key client relationships and increase revenue. Manage and mentor a team of account development professionals while collaborating across departments to deliver client success.
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Collaborative team environment focused on client growth
Responsibilities
- Develop and implement strategic plans for expanding client accounts
- Identify growth opportunities within existing customer portfolios
- Lead regular performance reviews with team members
- Collaborate with sales and marketing teams to align goals
- Monitor market trends to inform account strategies
- Drive adoption of products and services across client organizations
- Negotiate contract renewals and expansions
- Maintain detailed client account records
- Deliver quarterly business reviews to clients
- Coordinate cross-functional support for high-value accounts
- Set team targets for revenue and retention
- Train team members on best practices in account management
- Evaluate customer feedback to improve service delivery
- Manage escalations from client organizations
- Ensure compliance with contractual obligations
- Optimize account segmentation strategies
- Use data analytics to guide decision-making
- Foster strong internal partnerships to support client needs
- Represent the team in executive meetings
- Track KPIs related to account health and growth
- Support onboarding for new team hires
- Promote a culture of accountability and performance
- Stay current on industry developments
- Contribute to product feedback based on client insights
- Maintain alignment with company revenue goals
Qualifications
- Bachelor's degree in business, marketing, or related field
- Minimum of 8 years in account management or sales roles
- Proven experience in team leadership
- Strong understanding of CRM platforms
- Experience managing enterprise-level clients
- Demonstrated success in exceeding revenue targets
- Excellent negotiation and communication skills
- Ability to interpret financial statements
- Familiarity with SaaS business models
- Strategic planning expertise
- Proficiency in data analysis tools
- Track record of client retention
- Experience with contract lifecycle management
- Skilled in presenting to executives
- Background in consultative selling
- Knowledge of customer success frameworks
- Ability to work across time zones
- Strong organizational and time management skills
- Experience mentoring junior staff
- Comfortable in fast-paced environments
- History of cross-functional collaboration
- Detail-oriented with high accuracy standards
- Adaptability to changing priorities
- Customer-centric mindset
- Professional demeanor in client interactions
Preferred Qualifications
- Master's degree in business administration
- Experience in fintech or financial services
- Certification in sales or account management
- Knowledge of payment ecosystems
- Prior work in startup environments
- Experience with scaling sales teams
- Familiarity with revenue operations
- Background in client onboarding
- Track record in market expansion
- Experience with international clients
