Kevin Meyer Consulting GmbH is looking for a Senior Machine Learning Engineer to join Zendesk QA (formerly Klaus). You will develop AI-driven customer service quality assurance solutions, working independently within an international team to build and improve core platform components.

What You'll Do

Work with a high level of independence and trust to decide how implementation is done.
Build and improve RESTful and RPC-based APIs to be consumed by various applications and end-users.
Build reusable code and libraries for future use.
Optimize the application for maximum performance and scalability.
Implement security and data protection functionalities.
Design and implement data storage solutions.
Build out integrations with help desk and analytics platforms.
Perform code reviews and provide feedback to your peers.
Set up monitoring systems and continuously monitor application performance to proactively identify and address issues.
Write automated tests.

What We're Looking For

At least 3 years of experience with a focus on back-end development.
Experience with programming languages like Go and Python.
Strong understanding of SQL and database technologies.
Working experience with cloud-native technologies like Kubernetes.
Experience with Google Cloud Platform or Amazon Web Services.
Comfortable working remotely in English across departments.
Excellent written and spoken communication skills.

Nice to Have

Interest in machine learning and ML Ops.

Technical Stack

Languages & Data: Python, PostgreSQL, MySQL, BigQuery, Google Cloud Spanner
Architecture: REST, microservices
ML & Processing: Google AI Platform, Apache Beam, Apache Flink, Airflow
Infrastructure & CI/CD: Google Kubernetes Engine, Cloud Run, Github Actions, Bazel, monorepo

Team & Environment

You will be part of an international, quickly expanding team.

Work Mode

This role follows a hybrid model, with locations in Estonia. The company culture embraces this hybrid way of working for connection, collaboration, learning, and celebration while maintaining flexibility.

Zendesk is an equal opportunity employer, fostering global diversity, equity, and inclusion. It is an AA/EEO/Veterans/Disabled employer and endeavors to make reasonable accommodations for applicants with disabilities.