Responsibilities
- Solidify Spring Health’s leadership position in offering high quality localized mental health care services globally.
- Develop, implement, and maintain a robust quality framework, including testing processes and standards.
- Define and track key quality metrics and drive continuous quality improvement across all localized products and content.
- Oversee testing cycles, manage bug reporting/triage, and ensure timely resolution of quality issues with cross-functional teams (e.g., engineering, product, ops).
- Own the creation, maintenance, and enforcement of linguistic assets (TMs, glossaries, style guides, reference materials).
- Track and improve the quality performance of external localization vendors.
- Identify opportunities for automation and tooling integrations specifically for quality and testing workflows.
- Collaborate with stakeholders (design, UX, R&D) to improve the quality of our global member experience.
Requirements
- 5+ years of experience localization program management, quality management, AI/machine translation, or a similar role.
- Proven ability to define, implement, and measure localization quality standards and metrics.
- Experience with localization tools and bug tracking systems.
- Highly organized, detail-oriented, and proficient in root cause analysis and issue prevention.
- Ability to work in a cross-functional and fast-paced environment.
Nice to Have
- Fluency in another language is preferred.
Benefits
- Health, Dental, Vision benefits start on your first day at Spring.
- You and your dependents also receive access to One Medical accounts.
- HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning.
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- Competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Additional Information
- Occasional travel may be required for team or company events.
- Fluency in another language is preferred.
