About the Role
This position involves providing personalized support to families seeking senior care options by conducting outbound calls, assessing needs, and matching clients with appropriate services while meeting performance goals in a remote environment.
Responsibilities
- Conduct outbound calls to assist families in identifying suitable senior care options
- Evaluate client needs through active listening and structured questioning
- Match prospective clients with appropriate care providers based on assessed criteria
- Maintain accurate records of all client interactions and sales activities
- Meet or exceed monthly performance and conversion targets
- Follow up with leads in a timely and professional manner
- Collaborate with team members to share best practices and improve outcomes
- Adhere to compliance standards and company policies in all communications
- Use CRM tools to track and manage client progress through the sales pipeline
- Respond to client inquiries with empathy and detailed information
- Educate families about different types of senior care services available
- Navigate complex family dynamics with professionalism and discretion
- Manage a high volume of calls while maintaining quality service
- Stay current on product offerings and provider network changes
- Participate in regular performance reviews and coaching sessions
- Complete required training modules and onboarding programs
- Escalate client concerns to appropriate support teams when necessary
- Contribute to process improvements based on frontline feedback
- Uphold brand integrity through consistent and ethical communication
- Work scheduled hours aligned with Central Time business operations
- Maintain confidentiality of client information at all times
- Adapt communication style to suit diverse customer backgrounds
- Utilize sales scripts as a foundation while personalizing conversations
- Drive customer satisfaction through reliable and informed support
- Support team goals while also achieving individual targets
Compensation
Competitive base salary plus uncapped commission structure
Work Arrangement
Remote with requirement to work during Central Time business hours
Team
Part of a dedicated inside sales team supporting senior care placement services
Why This Role Matters
- Help families make informed decisions during challenging times by connecting them with appropriate care resources.
- Serve as a trusted advisor in a mission-driven environment focused on senior well-being.
- Make a measurable impact by improving access to quality senior living options.
What We Offer
- Flexible remote work environment with structured support.
- Ongoing training and career development opportunities.
- Performance-based incentives and recognition programs.
- Health, dental, and retirement benefits for eligible employees.
- Paid time off and company-paid holidays.
Not available
