Requirements
- Demonstrated experience managing complex technical implementations with direct customer-facing accountability
- Proven ability to translate ambiguous customer requirements into specific, actionable engineering deliverables
- Experience and comfort owning commercial renewals and retention outcomes without carrying a formal quota
- Comfort operating in fast-moving, under-defined environments
- Strong written and verbal communication with both technical audiences (engineering leads, developers) and executive audiences (VP, C-suite)
- Experience coordinating across internal teams including engineering, product, and support without direct authority
Nice to Have
- Background in technical program management, professional services, or implementation in a platform/infrastructure SaaS company
- Exposure to SDK- or API-based products where customers build on top of the platform
- Prior experience at or familiarity with companies like Palantir, Databricks, Confluent, MongoDB, Couchbase, or similar
- Experience managing incident escalations with engineering dependencies
Benefits
- Competitive salaries and meaningful equity
- Health, dental, vision, life, and disability insurance
- 401(k) and flexible spending accounts
- Flexible time off
- Atlanta and San Francisco offices open for work or meetings
Additional Information
- Located in Seattle, San Francisco, or Austin (remote-first, CST-PST required)
