Gatekeeper is hiring a Senior Implementation Consultant to play a strategic and hands-on role in delivering transformative customer implementations. You will act as both a trusted advisor to enterprise customers and a mentor to other consultants, driving measurable success and AI-led optimisation.
What You'll Do
- Lead complex, enterprise-grade implementations end-to-end from discovery to configuration, rollout, and optimisation.
- Translate business processes into scalable, automated Gatekeeper workflows, embedding LuminIQ’s AI and analytics capabilities.
- Design measurable success criteria and report progress through data-led insights.
- Partner closely with Account Directors and Technical Account Managers to ensure seamless delivery and post-go-live health.
- Facilitate solution design workshops and executive-level reviews that align technical outcomes to strategic objectives.
- Create AI prompt frameworks and scalable automations to improve process efficiency and user experience.
- Analyse customer data, translating metrics into business value like ROI and savings.
- Support the continuous evolution of Gatekeeper’s AI capabilities through product feedback and pilot projects.
- Identify opportunities for expansion by recognising patterns in usage, AI adoption, and business impact.
- Collaborate with Product to share customer insights and shape platform evolution.
- Act as a bridge between customer needs and Gatekeeper’s technical roadmap, influencing improvements that scale value.
- Regularly review and refine delivery methodologies to reduce implementation time, risk, and effort.
- Stay at the forefront of AI, SaaS delivery, and automation trends, continuously experimenting and sharing learning.
What We're Looking For
- 5+ years’ experience in software implementation or Professional Services roles within SaaS.
- Ideally in CLM, Procurement, or Risk Management technology.
- Demonstrable history of leading high-impact projects, delivering measurable value, and improving client satisfaction metrics.
- Proven track record of mentoring or leading peers, even in an informal capacity.
- Strong grounding in data analysis, workflow logic, and configuration management.
- Deep understanding of SaaS customer success models, value realisation, and ARR growth levers.
Nice to Have
- Exposure to AI-enabled workflows or automation platforms.
- Experience with Vendor Management or Contract Lifecycle Management platforms.
- Familiarity with BI tools or SQL for reporting and analytics.
- Exposure to change management or enablement strategy within enterprise SaaS.
Benefits & Compensation
- 100% remote working: live anywhere in the UK, no offices and no commute.
- Generous annual leave allowance.
- Comprehensive benefits package including: Private health cover, Company pension scheme, Life Assurance, Group Income Protection.
- Learning & Development opportunities for lifelong learners.
- Technology: we provide everything you need to do your best work.
- Gatekeeper for Good: Match funding to support non-profit organisations in your local community.
- Gatekeeper retreats.
Work Mode
This is a remote position for candidates living in the UK.
Gatekeeper offers a diverse and multicultural working environment. We respect each other’s differences and welcome candidates from all backgrounds.
