Toast is hiring a Senior Full Stack Engineer for the Help Center team. You will build customer-facing experiences and backend services that power self-service support for millions of users. Your work designing APIs, workflows, and UI will shape how support interactions begin, ensuring they are context-aware, performant, and integrated within Toast's ecosystem.
What You'll Do
- Design, build, deploy, and maintain the Help Center experience through full stack development.
- Collaborate with UX, Product Management, QA, and Engineering to define, design, and build best-in-class solutions in a complex and fast-moving environment.
- Champion best practices for development, deployment, and quality life-cycles.
- Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement.
- Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs.
- Collaborate with the team to plan and estimate work.
What We're Looking For
- 5+ years of software engineering experience, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages.
- Strong hands-on experience with modern frontend frameworks such as React.
- Proficient with modern API standards and technologies like REST and GraphQL.
- Proficient with AI tooling such as Cursor, Claude, and MCP servers.
- Proven ability to own complex features or projects end-to-end, from design through production and iteration.
- Demonstrated ability to deliver high-impact, scalable solutions in complex, multi-product environments.
- Strong leadership and mentoring skills.
- Ability to collaborate effectively across teams and communicate technical concepts clearly to both technical and non-technical partners.
- Focused on delivering positive impact for Toast customers.
- Passionate about driving innovation and continuous improvement of our digital support experience.
Technical Stack
- Java, Kotlin
- React
- REST, GraphQL
- AI tooling (Cursor, Claude, MCP servers)
Team & Environment
You will be working on the Help Center team within Toast's engineering organization.
Work Mode
This position follows a hybrid work model.
Toast is committed to creating an accessible and inclusive workplace. We are an equal opportunity employer.
