Highnote is hiring a Senior Disputes Analyst who combines deep operational expertise with critical thinking and a bias for improvement. You will focus on escalation handling, QA, and driving smarter, faster dispute resolution, acting as connective tissue between frontline execution and strategic initiatives.
What You'll Do
- Monitor case queues, resolve escalations, and ensure SLA and compliance adherence
- Conduct quality audits and track recurring issues to drive accountability and improvement
- Partner with Product, Risk, and Engineering to surface edge cases and propose fixes
- Identify inefficiencies and recommend improvements to tools, documentation, and workflows
- Maintain operational dashboards and summarize key findings in weekly reports
What We're Looking For
- 5+ years in payment disputes, or fraud risk management
- Analytical and insight-driven, able to connect patterns to problems
- Process-oriented but creative, respecting structure but challenging inefficiency
- Compliance-aware, understanding Reg E, Reg Z, and card network rules
- A collaborative communicator, able to clearly present operational issues and rally others toward solutions
Team & Environment
You will partner with Product, Risk, and Engineering teams. We are a fast-moving, hands-on, and flat organization that is small on hierarchy and big on growth.
Benefits & Compensation
- Compensation: $90,000-$130,000 + equity in Highnote
- Flexible Paid Time Off
- 100% healthcare coverage + 75% coverage for dependents
- 401k program
- Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
- Stipend to build out your home office; internet and phone reimbursement
Work Mode
This role is remote and open to global candidates.
Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by law.
