Manulife Financial Corporation is hiring a Senior Disability Administrator - File Copy

Manulife Financial Corporation / John Hancock Life Insurance Company (U.S.A.) is hiring a Senior Disability Administrator - File Copy to provide critical administrative support to the National Group Disability organization. You will work closely with a wide range of internal and external customers, including Case Managers, Plan Sponsors, and Plan Members.

What You'll Do

• Process Access Requests by reviewing requests and consents to identify correct information and authority
• Review access requests meticulously and redact third-party information to avoid privacy breaches
• Handle emails in several group email inboxes
• Set up disability claims and handle follow-ups
• Manage Client and Control Reports
• Issue payments for vendor invoices
• Perform data entry from claim forms into the claims payment system (Navigator)
• Email and/or print and send correspondence to claimants, clients, or other stakeholders while following privacy protocols
• Handle offsite file tracking, search, and retrieval
• Manage media files
• Assist with new client onboarding, including the transfer of files
• Support new hire onboarding by ordering IT equipment/access and coordinating with the manager
• Provide IT equipment ordering and support for existing employees

What We're Looking For

• Post-secondary education at the college or university level
• Excellent attention to detail and accuracy
• Strong PC skills with experience using Adobe and the Microsoft Office Suite, especially Word and Excel
• Excellent organization, prioritization, and planning abilities
• Strong written and oral communication skills
• Ability to thrive in a fast-paced environment
• Flexible, adaptable, and able to cope with high workload volumes and conflicting deadlines
• A fast learner who is analytical, proactive, and takes initiative
• Ability to probe, investigate, and take ownership of discrepancies/issues and see them through to resolution
• Tact and diplomacy
• Able to work independently as well as within a team

Nice to Have

• Bilingualism (English/French) is an asset

Technical Stack

• Adobe
• Microsoft Office Suite (Word, Excel)
• Navigator (claims payment system)

Work Mode

This role is a hybrid position.

Manulife is an Equal Opportunity Employer that administers all practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.