Midi Health is seeking a Senior Director, Quality & Safety to shape and lead our clinical quality initiatives. In this role, you will combine operational rigor, advanced analytics, and clinical curiosity to ensure our clinical team delivers safe, high-quality, and patient-centered care. You will be responsible for building scalable systems at the intersection of AI and clinical care to improve patient outcomes and clinician success.
What You'll Do
- Own analytics around scribe AI tools (speech-to-text transcription + AI insights), ensuring outputs become clear reports and dashboards.
- Develop analytics on clinician-patient interactions, training opportunities, operational/tech barriers, and clinical trends.
- Lead process improvement initiatives to strengthen quality, reduce variation, and improve outcomes.
- Partner with Product and Operations teams to integrate AI-driven findings into workflows.
- Build and maintain real-time dashboards with HEDIS and quality metrics for immediate visibility.
- Build a functional relationship with the Data Science team.
- Own Midi’s Quality program, including chart audits, expansion of automated audits, and oversight of compliance.
- Monitor patient safety, adverse events, and near-miss reporting, integrating findings into continuous improvement.
- Lead weekly AI-powered Practice Pattern reviews to ensure clinicians adhere to protocols.
- Partner with Learning & Development to evaluate the Onboarding process with quantitative data.
- Maintain continuous readiness for compliance and third-party audit requirements.
- Collaborate on evidence-based clinical protocols, ensuring alignment with patient-centered care.
- Design algorithms of care—structured pathways and decision rules that improve outcomes and consistency.
- Tailor protocols to distinct clinical services (menopause/perimenopause, weight, primary care, and future complex care).
- Maintain rigorous documentation and communicate program status to stakeholders.
- Partner with Product, Operations, and Clinical leaders to ensure program success.
- Bridge technical and clinical teams, fostering agile development and rapid implementation.
- Contribute to strategic planning as Midi expands into complex care.
- Use data to allocate resources, identify inflection points of value, and pivot programs.
- Build dashboards and frameworks that translate data into actionable insights.
What We're Looking For
- 8+ years of experience in clinical operations, quality and patient safety management, or health services research.
- Demonstrated success in leading data-rich clinical programs and translating findings into operational improvements.
- Proven ability to bridge technical and clinical teams, driving agile and scalable innovation.
- Obsessed with time and efficiency: respects deadlines, starts on time, and finishes on time.
- Holds self and colleagues accountable, thrives in fast-paced environments, and avoids stagnation.
- Proficiency with data analysis and reporting tools (e.g., Google Sheets, Quicksight) and the ability to interpret and articulate data clearly.
- Candidates must be authorized to work in the U.S. without current or future sponsorship needs.
Nice to Have
- Certifications: CPHRM, CPPS, or equivalent strongly preferred.
- Clinical Background: RN or other clinical experience preferred.
- Familiarity with telehealth-specific licensure, disclosure, reporting considerations, and AthenaHealth EMR preferred.
Technical Stack
- Google Sheets
- Quicksight
Team & Environment
This role sits in the Clinical Operations function and reports to the VP, Clinical Operations, Practice, Quality & Outcomes.
Benefits & Compensation
- Equity
- Comprehensive benefits
- Competitive base salary
Work Mode
This is a remote position open to candidates within the United States.
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
