About the Role
Lead a global team of professional services experts, shaping delivery strategy, improving engagement outcomes, and scaling operations to support expanding customer demands.
Responsibilities
- Oversee the global professional services function with accountability for delivery quality and team performance
- Develop and execute strategic plans to scale service delivery capabilities
- Manage end-to-end consulting engagements to ensure timely and effective project outcomes
- Build high-performing teams through hiring, coaching, and leadership development
- Establish KPIs and metrics to monitor team productivity and client satisfaction
- Collaborate with product and engineering to align services with platform evolution
- Drive standardization of delivery methodologies and best practices
- Optimize resource allocation across geographies and project portfolios
- Lead financial planning, budgeting, and utilization targets for the services division
- Foster a culture of accountability, innovation, and continuous improvement
- Represent services leadership in executive discussions and strategic planning
- Ensure consistent onboarding and implementation experiences for enterprise clients
- Expand service offerings to support new market opportunities
- Manage risk and compliance across global delivery operations
- Strengthen cross-functional alignment with customer success and support teams
- Evaluate tools and platforms to enhance delivery efficiency and reporting
- Champion customer feedback loops to improve service design and execution
- Lead change initiatives within the services organization
- Maintain strong relationships with key enterprise stakeholders
- Drive thought leadership in process automation and digital transformation
- Support mergers, acquisitions, or integrations as required
- Ensure alignment with corporate goals and long-term vision
- Oversee training and certification programs for consultants
- Promote diversity, equity, and inclusion within the team
- Respond to escalations related to delivery performance or client concerns
Compensation
Competitive salary and comprehensive benefits package
Work Arrangement
Hybrid work model with flexibility based on location and role needs
Team
Part of the global services organization, collaborating closely with sales, product, and customer success teams
Why This Role Matters
- This position plays a critical role in ensuring customer success by leading the delivery of complex automation solutions.
- The leader will shape how services scale alongside product growth and market expansion.
Growth Opportunities
- Opportunities to influence company strategy and lead cross-functional initiatives.
- Potential to expand scope as the organization grows globally.
Available for qualified candidates in select regions
