Responsibilities
- Shape and implement the strategic vision for partner success across the commerce platform, from initial integration to long-term growth, emphasizing partner satisfaction, product adoption, and revenue expansion.
- Recruit, manage, and mentor a team of Partner Success Managers and technical specialists focused on onboarding, product training, and continuous partner development.
- Design repeatable onboarding and launch processes that reduce time-to-value for new partners while maintaining alignment with their business objectives and key performance indicators.
- Act as a primary strategic advisor and escalation point for high-value partners, guiding them to maximize platform utilization, retention, and revenue outcomes.
- Partner with Product and Engineering teams to identify, prioritize, and deliver critical partner-driven product enhancements.
- Coordinate with Sales, Legal, and Finance teams to establish and maintain complex commercial partnerships.
- Use data analytics and customer insights to evaluate product performance, interpret feedback, and refine offerings for improved results.
Benefits
- Backed by strong funding with competitive compensation and pre-IPO equity opportunities.
- Unlimited paid time off policy.
- Travel allowance through Carrot Cash program.
- On-demand access to co-working spaces via FlexDesk and a dedicated work-from-home stipend.
- Industry-leading parental leave policy available upon request.
- Culture that encourages innovation, risk-taking, and boundary-pushing initiatives.
- Direct and transparent communication with leadership and management.
- Opportunity to make significant impact within small, agile teams.
- Full employer coverage of Medical, Dental, and Vision insurance for employees.
- Provided Disability and Life insurance benefits.
- Health Reimbursement Account (HRA) included.
- Eligibility for DCA/FSA and 401k retirement plan access.
Compensation
Competitive salary with pre-IPO equity
Work Arrangement
Remote (Worldwide)
Team
Small, dynamic teams with high impact
Work Arrangement
Remote (Worldwide)
Other
- 100% remote work policy.
- Generous parental leave available upon request.
