Hopper is looking for a Senior Director of Commerce Partner Success to lead the strategy, onboarding, and growth for B2B partners on the Hopper Travel Commerce (HTS) platform. You will define the vision for partner success across flights, hotels, and cars, building the team and infrastructure to scale globally.
What You'll Do
- Define and execute the Partner Success strategy for HTS Commerce, from onboarding to sustained growth.
- Build and lead a high-performing team of Partner Success Managers and integration specialists.
- Develop scalable onboarding and launch frameworks to accelerate time-to-value for new partners.
- Serve as a senior point of escalation and strategic thought partner to top-tier partners.
- Work closely with Product and Engineering teams to prioritize and deliver partner needs.
- Collaborate with Sales, Legal, and Finance to structure and support complex partner relationships.
- Leverage analytical tools and data to monitor product performance and make data-backed decisions.
What We're Looking For
- Strong interpersonal and communication skills to engage with stakeholders at all levels.
- Proven ability to manage and grow strategic partnerships.
- Excellent analytical skills with experience in data-driven decision-making.
- Creativity and strategic thinking to identify new opportunities in the commerce and travel spaces.
- Experience building and managing high-performing teams, with a focus on coaching, development, and execution.
Nice to Have
- Experience working in the travel industry, especially with airlines or travel platforms.
Team & Environment
This is a highly cross-functional leadership role working closely with Product, Engineering, Commercial, Operations, and Support teams.
Benefits & Compensation
- Competitive salary and pre-IPO equity packages.
- Unlimited PTO.
- Carrot Cash travel stipend.
- Access to co-working space on demand through FlexDesk.
- Work-from-home stipend.
- Generous parental leave.
- 100% employer paid Medical, Dental and Vision coverage for employees.
- Access to Disability & Life insurance.
- Health Reimbursement Account (HRA).
- DCA/ FSA and access to 401k plan.
Work Mode
This position is 100% remote and open to candidates located anywhere in the USA.
Hopper is an equal opportunity employer.
