OCBC Bank is looking for a Senior Delivery Engineer to ensure service stability and a high-quality digital experience for End User Services (EUS) operations. You will lead operational activities, drive workplace technology strategy, and collaborate on key transformation initiatives in a banking environment.
What You'll Do
- Oversee daily operational activities for End User Services, ensuring service stability, performance, and a high-quality employee digital experience.
- Lead and govern day-to-day service operations, including service status reporting, major incident management, escalations, and communications to senior management.
- Drive the strategy, implementation, and continuous improvement of workplace technology, endpoint and mobile device platforms, and automation infrastructure.
- Strengthen operational risk management, controls, and security posture across endpoints and collaboration platforms, ensuring regulatory compliance.
- Implement monitoring, analytics, and risk indicators to proactively identify service issues and improve resilience.
- Partner with Service Desk, IT Service Concierge, and cross-functional stakeholders to resolve systemic issues and uplift service quality.
- Leverage GenAI, data analytics, and automation to identify service gaps and streamline EUS processes.
- Collaborate on Digital Office and EUS transformation initiatives, including Office 365 solutions, Windows upgrades, and automation programmes.
- Proactively engage business stakeholders to enhance digital workspace capabilities, productivity, and employee experience.
What We're Looking For
- Bachelor’s degree in IT with 15 years’ experience in an IT infrastructure or end user services position, preferably in banking or financial services.
- Knowledge in infrastructure domains like Windows AD, SCCM, messaging & collaboration tools, and network.
- Knowledge or certifications in Technology Security or Risk Management in a banking environment.
- Experience in managing vendor engagements with technology suppliers.
- Demonstrated ability to navigate situational ambiguities in delivering business outcomes.
- Excellent analytical skill, with proven ability to work independently, multitask, and deliver high-quality solutions in a challenging technical environment.
- A team-oriented player with strong acumen in leadership, conflict resolution, and risk management.
- Excellent problem-solving skills with learning agility and adaptability in a fast-paced environment.
- Creativity, ingenuity, and willingness to challenge the status quo.
- Strong communication, presentation, and interpersonal skills to maintain strong stakeholder relationships.
- Ability to exercise sound judgment and establish both strategic and tactical plans in operational risk management.
Nice to Have
- Knowledge of VBA, Python, or data visualisation tools.
- Knowledge of endpoint security, management of group policies, and security controls.
- Experience in implementing/managing end-point security products (Microsoft Security suite).
- Professional certification in PMP (Project Management Professional).
Technical Stack
- Windows AD
- SCCM
- Office 365
- Microsoft Security suite
- VBA
- Python
- Data visualisation tools
Benefits & Compensation
- Competitive base salary
- A suite of holistic, flexible benefits to suit every lifestyle
- Community initiatives
- Industry-leading learning and professional development opportunities
OCBC Bank is an equal opportunity employer.
