As a Senior Customer Support Specialist, you will be responsible for addressing customer concerns through email and social media, ensuring timely and accurate resolutions. You'll provide clear, helpful information while identifying recurring issues and contributing to long-term improvements in service delivery.
Key Responsibilities
- Handle customer inquiries and complaints efficiently across digital channels
- Deliver accurate support by leveraging your understanding of internet services and software tools
- Collaborate with internal teams to escalate and resolve complex cases
- Monitor feedback and support trends to detect systemic issues
- Propose practical changes to enhance support workflows and team effectiveness
What We’re Looking For
- 2–3 years of experience in customer support or a related role
- Fluent English communication, both written and verbal
- Strong organizational and time management abilities
- Adaptability in fast-changing environments with shifting priorities
- Proactive mindset—knowing when to act and when to involve others
- Ability to work independently in a remote, global setup
- Familiarity with Zendesk is an advantage
What We Offer
We support your growth with access to learning budgets, language courses, and online training platforms. You’ll work full-time remotely with flexible hours, enjoy competitive time off, and have opportunities for internal advancement. Each year, we come together for a company offsite in Thailand, fostering team connection across borders. Our culture values listening, inclusivity, and open perspectives in every interaction.
