12Go, a leading multimodal online travel agency, is looking for a Senior Customer Support Specialist to join our diverse, global team. In this role, you will resolve customer complaints and improve operational workflows, directly contributing to the experience of millions of travelers.
What You'll Do
- Resolve customer complaints via email or social media.
- Assist customers by providing the information they require.
- Communicate and coordinate with colleagues and other departments as necessary.
- Track bad reviews and support cases to identify problems and resolve them.
- Suggest and make changes to improve operational workflows.
What We're Looking For
- Up to 2-3 years of experience in Customer Support.
- Verbal and written fluency in English.
- Knowledge of Internet services and software technologies.
- Self-organized and great time management skills.
- Strong problem-solving and multitasking skills.
- Can raise a question and/or deliver any issue to the responsible person.
- Quick to adapt to changing situations.
- Quick in responding and an ability to prioritize tasks.
- Looking for a long-term job.
Nice to Have
- Knowledge of Zendesk is a plus.
Benefits & Compensation
- Engaging work on a product that enables millions of travelers to book their trips daily.
- Development opportunities including a budget for self-paced learning, global training workshops, online English language classes, and e-learning platforms.
- Internal growth and internal mobility opportunities.
- Competitive annual leave, sick leave, and public holidays.
- Annual company offsite in Thailand.
- High-growth startup international environment.
Work Mode
This is a full-time remote role based in Vietnam. You will work 5 days a week, 8 hours per day with working time negotiable.
12Go celebrates diversity and embraces every perspective. We pride ourselves on creating meaningful connections and always listen without judgment.
