12Go is looking for a Senior Customer Support specialist to resolve customer complaints and improve operational workflows. Join our remote, diverse team supporting a global travel booking platform.
What You'll Do
- Resolve customer complaints via email or social media.
- Assist customers by providing the information they require.
- Communicate and coordinate with colleagues and other departments as necessary.
- Track bad reviews and support cases to identify problems and resolve them.
- Suggest and make changes to improve operational workflows.
What We're Looking For
- Up to 2-3 years of experience in Customer Support.
- Verbal and written fluency in English.
- Knowledge of Internet services and software technologies.
- Self-organized and great time management skills.
- Strong problem-solving and multitasking skills.
- Can raise a question and/or deliver any issue to the responsible person.
- Quick to adapt to changing situations.
- Quick in responding and an ability to prioritize tasks.
- Looking for a long-term job.
Nice to Have
- Knowledge of Zendesk is a plus.
Benefits & Compensation
- Engaging work on a product that enables millions of travelers to book their trips daily.
- Full-time remote working - 5 days a week, 8 hours per day; working time negotiable.
- Development opportunities: budget for self-paced learning, global training workshops, online English language classes, e-learning platforms.
- Internal growth and internal mobility opportunities.
- Competitive annual leave, sick leave, and public holidays.
- Annual company offsite in Thailand.
- High-growth startup international environment.
Work Mode
This is a fully remote position operating in a global work mode.
We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections. We always listen, and we don’t judge.
