Qdrant is hiring a Senior Customer Support Engineer to provide direct technical support, troubleshoot complex issues, and help shape the future of the support function at our fast-paced AI infrastructure startup. This is a high-impact, hands-on role requiring close collaboration with customers and internal teams.

What You'll Do

Provide direct technical support to customers, addressing issues related to our vector database and SaaS platform.
Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers.
Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
Build and improve internal tooling for support workflows and observability.
Participate in the on-call rotation to ensure timely response to critical issues.
Create and maintain clear, useful internal and customer-facing documentation.
Lead by example through excellent technical work, initiative, and collaboration with stakeholders.

What We're Looking For

Strong experience in a customer-facing support or infrastructure role.
Proficiency in Go or Python.
Solid understanding of Kubernetes and container orchestration.
Experience with cloud environments (AWS, GCP, or Azure).
Excellent communication and collaboration skills across technical and non-technical audiences.
A proactive, problem-solving mindset and willingness to take ownership.
Based in the EMEA region (mandatory).