Anduril Industries is hiring a Senior Customer Success Manager to partner with customers, uncover their goals, and implement account plans to secure and grow your portfolio. Your day-to-day will be a mix of proactive strategy and reactive support, including running customer meetings, handling renewals and up-sells, and performing general account management.

What You'll Do

Maintain a revenue base by managing, retaining, and expanding a book of business.
Build strong relationships with your assigned customer portfolio, serving as their key contact and advocate.
Drive upgrade revenue by deeply understanding customers’ business and goals to identify opportunities for product feature adoption and expanded usage.
Collaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base.

What We're Looking For

5+ years of Customer Success experience in a B2B SaaS company.
Proven expertise in driving account expansion in large accounts.
Experience in building multi-threaded relationships in assigned customer accounts.
Demonstrated experience as a trusted advisor to customers.
Great communication skills across multiple mediums (video conference, phone, email).
Experience in customer success planning.
Experience with Salesforce.com, a Customer Success Platform (CSP), and GSuite (or similar software).
Exceptional organizational and time management skills.
The ability to thrive in a remote, fast-paced environment.

Nice to Have

Experience in quality, healthcare, or life sciences industries.
Experience with eQMS systems.
Familiarity with the following regulations: ISO-9001, ISO-27001, ISO-27701, or ISO-13485.

Technical Stack

Salesforce.com
Customer Success Platform (CSP)
GSuite

Benefits & Compensation

Competitive salary
Flexible holidays
Unlimited Time Off
Professional development stipend
Working space allowance / home office budget
Opportunity to make a difference through helping life-saving products to get to market