About the Role
This position is responsible for building strong relationships with key clients, ensuring they derive maximum value from the learning platform by aligning program usage with organizational objectives and driving measurable outcomes.
Responsibilities
- Lead ongoing client engagement to ensure satisfaction and long-term success
- Develop customized success plans tailored to client goals and workforce needs
- Monitor client progress using data and analytics to identify opportunities for improvement
- Serve as the primary point of contact for strategic account discussions
- Collaborate with internal teams to resolve client challenges promptly
- Conduct regular business reviews to assess program impact and adoption rates
- Identify expansion opportunities through deep understanding of client objectives
- Facilitate onboarding and transition processes for new enterprise accounts
- Advocate for client needs within product and curriculum development teams
- Track key performance indicators and report on client outcomes
- Support change management initiatives within client organizations
- Provide strategic guidance on program implementation and user engagement
- Gather and analyze feedback to inform service enhancements
- Maintain detailed account records and success metrics in CRM systems
- Drive renewal and upsell conversations in coordination with sales teams
- Stay current on industry trends in workforce upskilling and digital learning
- Deliver training sessions and workshops for client stakeholders
- Escalate technical or systemic issues with clear documentation
- Coordinate cross-functional resources to meet client deliverables
- Ensure alignment between client KPIs and platform utilization
- Promote best practices in learning adoption across teams
- Manage multiple accounts with varying levels of complexity
- Use data to anticipate client needs and recommend actions
- Maintain confidentiality of client information and business strategies
- Contribute to internal knowledge sharing and process improvements
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Part of the global customer success team supporting enterprise clients
About the Team
This role joins a dedicated group focused on empowering organizations through digital learning transformation. The team works globally with companies investing in employee skill development.
What We Value
We prioritize client impact, data-informed decisions, collaboration across functions, and continuous learning. Initiative and strategic foresight are highly regarded in this role.
Not available
