Blue Ocean Media | Digitale Leute is looking for a Senior Customer Success Manager to build long-term partnerships with our clients. You will own the customer journey end-to-end, from onboarding through support and growth, aligning customer goals with our product roadmap and acting as their primary advocate within the company.

What You'll Do

Act as the main point of contact for enterprise and growth accounts.
Drive customer onboarding, training, and adoption of the platform.
Develop success plans and track business outcomes for each customer.
Take full end-to-end ownership of customer tickets, escalations, and daily operations.
Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell.
Manage renewals and mitigate churn risks.
Represent the customer voice internally, influencing product priorities.
Lead QBRs and strategy workshops with client executives.
Mentor junior Customer Success Managers and help shape best practices.

What We're Looking For

5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS.
Track record of managing enterprise accounts and driving measurable outcomes.
Strong understanding of SaaS metrics and customer lifecycle management.
Excellent communication, presentation, and stakeholder management skills.
Minimum C1 German language skills and strong business English.
Ability to collaborate across functions and cultures.
A proactive, problem-solving mindset with high ownership.

Nice to Have

Technical affinity: APIs, webhooks, and integrations are not new to you.
Hands-on experience with Postman or similar tools to test endpoints.
Ability to translate complex customer requirements into clear Jira/Linear tickets for Engineering.
Familiarity with payment providers (e.g., Stripe, Adyen, Payone) or shared mobility platforms.
Proven ability to work independently in a lean setup and cover for teammates when needed.

Team & Environment

You will collaborate closely with Product & Engineering, Sales, and Finance.

Benefits & Compensation

A stable, international career in a profitable and growing SaaS company.
Direct impact on how millions of people move in cities worldwide.
Hybrid/remote flexibility (depending on location).
25 days of vacation + workation opportunities.
A high-trust, senior team where decisions are made quickly and your impact is visible.
Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role.