Drive customer success and long-term value by serving as the primary liaison for clients after implementation. This role focuses on ensuring customers fully realize the benefits of their technology investments by aligning product use with business goals, measuring performance, and guiding adoption strategies.
Key Responsibilities
- Build and maintain strategic relationships with key accounts to ensure satisfaction, retention, and expansion opportunities
- Assess customer objectives and design ROI-focused plans that evolve throughout the lifecycle
- Act as a trusted advisor, offering guidance and best practices to improve product utilization and outcomes
- Identify early warning signs of underperformance and lead cross-functional efforts to mitigate risk
- Coordinate internal teams to resolve issues efficiently and enhance the overall customer experience
- Channel customer insights to shape product development, support, and service improvements
- Support team growth by mentoring colleagues and sharing strategic approaches
Qualifications
- Bachelor’s degree or equivalent professional experience
- Fluency in English and German, both written and spoken
- Proven background in customer advocacy, project coordination, or IT services delivery
- High proficiency with Microsoft Windows, Office, and related operating systems
- Excellent communication skills with the ability to engage stakeholders at all levels
- Strong organizational abilities with a track record of managing multiple priorities independently
- Demonstrated discretion when handling sensitive information
- Strategic thinker who can turn objectives into actionable plans and influence cross-functional collaboration
- Experience coaching others and providing constructive feedback
- Deep understanding of business workflows and technology integration
