Ensodata is hiring a Senior Customer Success Engineer to play a pivotal role in ensuring our customers' technical success. We are passionate about making healthcare better, and you will directly contribute to that mission by building strong relationships, solving complex problems, and providing crucial product feedback to our R&D team.
What You'll Do
- Build relationships with customers to ensure their technical success and satisfaction.
- Assist other Customer Success Engineers on complicated investigations and coding small bug fixes.
- Facilitate new customer implementations or device integrations using standardized plans and unique problem solving.
- Respond rapidly and compassionately to technical issues reported by sleep techs or physicians.
- Investigate, identify, and document root causes of problems; plan technical solutions and work with an engineer to write and release relevant code.
- Meet with clinician end-users to review feedback and apply configuration changes to align software with their preferences.
- Work with the software engineering team to maintain >99% successful study-scoring throughput by helping with error reporting, system monitoring, and testing.
What We're Looking For
- Python experience.
- Customer Success experience in a healthcare SaaS environment.
Team & Environment
You will report to the Implementations Manager, working closely with both the customer success and software engineering teams.
Benefits & Compensation
- Salary range: $95,000-$100,000 plus stock options.
- Healthcare insurance.
- Paid time off.
- Stock options (equity).
Work Mode
This role is hybrid, offering flexibility for remote work.
Ensodata is an equal opportunity employer.
