Responsibilities
- Support fellow Customer Success Engineers in resolving complex technical issues and implement minor code fixes to maintain customer satisfaction
- Lead onboarding of new clients and integration of devices using both established procedures and creative problem-solving methods
- Respond promptly to urgent messages from sleep technicians or physicians, providing timely and empathetic updates
- Diagnose, analyze, and record underlying causes of technical issues, then manage the development and deployment of fixes in collaboration with software engineers
- Engage directly with clinician users to gather input and adjust software settings to better match their workflow and preferences
- Collaborate with engineering teams to sustain system reliability, ensuring over 99% of studies are processed successfully through monitoring, testing, and reporting
Benefits
- Stock options
- Paid time off
- Healthcare insurance
Work Arrangement
Hybrid
