Responsibilities
- Act as the Lead Solution Architect in pre-sales engagements for contact center projects
- Design end-to-end contact center architectures, including: Omnichannel routing (voice, chat, e-mail, messaging) IVR / call flows / routing logic Voice-, Mail- and Chatbots Workforce and quality components
- Lead technical solution workshops with customers
- Translate business and service requirements into concrete platform architectures
- Define integration concepts with CRM systems (especially MS Dynamics 365)
- Support RFPs, proposals, estimations and solution presentations
- Collaborate with delivery teams to ensure architectural feasibility and scalability
- Act as a trusted advisor for customers in service and contact center modernization initiatives
Requirements
- Several years of experience as Contact Center Solution Architect, Technical Consultant or Pre-Sales Architect
- Strong hands-on knowledge of Contact Center solutions at least, ideally with one of the following platforms: Genesys (Cloud or Engage) Novomind Dynamics 365 Contact Center
- Experience in integration contact center platforms with surrounding systems (e.g. CRM, 3rd party AI, IAM, etc.)
- Ability to explain technical concepts to both technical and non-technical stakeholders
- Strong pre-sales mindset: solution design, demos, presentations, customer discussions
- Excellent communication and presentation skills with ability to engage both technical and business audiences
- Fluency in English and German
Benefits
- professional growth
- meaningful projects
- open culture
- outstanding work-life balance
- opportunity to create the future of a growing, fast-developing, and important sector
- flexible hybrid work model
- curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge
Additional Information
- Language requirements: Fluency in English and German
