The Senior Consultant, Demand Integrations will lead the onboarding and optimization of high-profile global customers onto Cint’s API integrations, serving as the primary point of contact for both internal stakeholders and external clients. This role requires deep technical expertise, strong relationship management, and collaboration across engineering, customer success, and product teams to ensure seamless integration and long-term customer success.
What You'll Do
- Be the go-to person for internal stakeholders for all initial queries and/or escalations for customers in your portfolio
- Build relationships with other departments and key stakeholders internally
- Be a role model for creativity and a solution oriented mindset
- Manage internal changes and support your team and customers through it
- Have a clear understanding of your customers, their needs, cultural differences and challenges
- Have a clear understanding of your portfolio’s performance and opportunities
- Be able to review potential new customer’s API documentation and evaluate the complexity for our team to integrate with the customer’s solution
- Create documentation and guidance for our internal engineers for any new and existing Cint built integration
- Gain an in-depth understanding and knowledge of our internal engineering capabilities and solutions to assist our internal stakeholders with new opportunities
- Build and manage relationships with customers in your region to drive the health and growth of your customer’s integrations
- For your high profile customers, gain an understanding of your customer’s internal structures, key stakeholders and their business and needs
- Be able to provide technical guidance to customers during all phases of their integration life cycle
- Collaborate with other departments on process changes and the rollout of it
- Create team and/or company relevant internal documentation
- Be able to recommend improvements to APIs internally and to your customers
- Investigate and resolve customer issues in a timely and professional fashion
- Develop a full understanding the industries in which Cint and your customers operate in and be able to promote Cint’s value proposition
- Ability to understand different and unique customer business models and how an integration with Cint will benefit them
- Practice superior time management self-discipline to work independently
What We're Looking For
- Candidates must have a can-do attitude
- Candidates must have a focus on people and mentoring
- Candidates must have a proactive, hands-on approach
- Candidates must like to problem solve
- Candidates must creatively review and improve processes
- Candidates must embrace and thrive with change
- Candidates must work well in a team environment
- Must be able to work independently with superior time management and self-discipline
- Must build and manage relationships with global customers
- Must provide technical guidance across all phases of the integration lifecycle
- Must investigate and resolve customer issues in a timely and professional manner
- Must understand customer business models and how Cint integrations benefit them
- Must understand industries in which Cint and customers operate
- Must create documentation and guidance for internal engineering teams
- Must evaluate complexity of customer API documentation for integration feasibility
Team & Environment
- Global team with members in US, European cities, and India
- Part of the Customer Experience Organisation; acts as facilitator between internal sales, customer success, product, R&D, and external customers' tech teams
- Reports to Global lead
Benefits & Compensation
- Remote working is fully supported
- Opportunity to work in a fast-paced and stimulating environment
- Creativity, personal growth and initiative are encouraged and supported
- Occasional travel for customer visits and internal team events
Work Mode
- Fully remote with occasional travel required
- Global locations including US, Europe, India, EMEA, and APAC
Cint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
