Responsibilities
- Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
- Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes.
- Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting).
- Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements.
- Deliver client-ready reporting and performance insights in partnership with Analytics.
- Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
- Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
- Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.
Requirements
- 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles.
- Hands-on DSP experience required, including campaign setup, optimization, and reporting.
- Proven ability to independently manage multiple live campaigns and client relationships.
- Strong communication skills and comfort leading client and executive-level conversations.
- High attention to detail and ability to prioritize in fast-paced environments.
- Strong analytical skills and comfort with Excel and performance reporting.
Nice to Have
- Experience working with agencies and complex, multi-stakeholder accounts.
- Experience mentoring or supporting junior team members.
- Strong ability to navigate ambiguity and make sound judgment calls without perfect information.
- Proven comfort owning escalations and partnering with leadership to resolve issues.
- Ability to translate technical and performance details into clear client-facing narratives.
- Experience operating in high-growth or fast-paced environments where processes evolve.
- Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations.
Benefits
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance
Additional Information
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance
