Zeta Global is hiring a Senior Client Success Manager for programmatic advertising. This is a hands-on, client-facing role where you will own the end-to-end success of a portfolio of strategic accounts. You will be the day-to-day client lead, operational expert, and strategic partner, responsible for managing live campaigns, leading client communications, and driving performance, retention, and growth.
What You'll Do
- Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
- Lead all client communications, including status calls, QBRs, and escalations, providing clear insights tied to business outcomes.
- Serve as the technical owner of campaign execution, partnering with Operations to ensure correct setup, effective optimization, and strategic alignment.
- Apply deep DSP knowledge to guide setup, diagnose issues, and drive performance improvements.
- Deliver client-ready reporting and performance insights in partnership with Analytics.
- Proactively identify and support upsell, cross-sell, and renewal opportunities with Sales.
- Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
- Partner with your Client Success Director on escalations, prioritizing fixes and ensuring timely resolution.
What We're Looking For
- 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles.
- Hands-on DSP experience required, including campaign setup, optimization, and reporting.
- Proven ability to independently manage multiple live campaigns and client relationships.
- Strong communication skills and comfort leading client and executive-level conversations.
- High attention to detail and ability to prioritize in fast-paced environments.
- Strong analytical skills and comfort with Excel and performance reporting.
Nice to Have
- Experience working with agencies and complex, multi-stakeholder accounts.
- Experience mentoring or supporting junior team members.
- Strong ability to navigate ambiguity and make sound judgment calls without perfect information.
- Proven comfort owning escalations and partnering with leadership to resolve issues.
- Ability to translate technical and performance details into clear client-facing narratives.
- Experience operating in high-growth or fast-paced environments where processes evolve.
- Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations.
Technical Stack
- DSP
- Excel
Team & Environment
You will report directly to a Client Success Director.
Benefits & Compensation
- Compensation range: $80,000.00 - $95,000.00 plus equity via Employee Equity and Stock Purchase Plan.
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity and Stock Purchase Plan
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance
Work Mode
This role is based in the Dallas-Fort Worth, Texas area.
Zeta Global is an equal opportunity employer. We consider all applicants without regard to sex, race, color, religion, age, disability, veteran status, national or ethnic origin, sexual orientation, gender identity, or expression.
